3DX PLM Support engineer

Job Title :3DX PLM Support engineer

Location:Fully onsite. Dearborn, MI

Job Description:
1. L1 / L2 Support Operations
• Provide Level 1 & Level 2 support for 3DX PLM platform, addressing user-reported incidents and service requests within SLA timelines []
• Perform incident triage, prioritization (P1–P4), and resolution using ITSM tools (ServiceNow/JIRA) []
• Ensure minimum downtime and business continuity by timely issue resolution and escalation
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2. Troubleshooting & Issue Resolution
• Diagnose and resolve issues related to:
o Platform functionality (ENOVIA, CATIA, DELMIA modules)
o User access, roles, permissions, and lifecycle states []
o Integration failures and data inconsistencies
• Perform root cause analysis (RCA) for recurring issues and implement preventive fixes []
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3. 3DX PLM Modules Support
• Provide functional and technical support across key modules:
o ENOVIA – BOM, Change Management, Product Structure
o CATIA / CAD Collaboration – Design integration and workspace issues
o DELMIA – Manufacturing / process planning (if applicable)
• Ensure proper PLM workflows, lifecycle management, and data governance alignment []
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4. CAD & System Integrations
• Support and troubleshoot CAD integrations (CATIA V5/V6, NX, SolidWorks) with 3DX PLM
• Handle PLM–ERP/system integrations (e.g., SAP) and downstream applications []
• Resolve issues related to:
o Data synchronization
o BOM transfers
o CAD file check-in/check-out failures
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5. System Monitoring & Maintenance
• Monitor system logs, performance metrics, and user activity to identify issues proactively []
• Support:
o Patch deployments and upgrades
o Environment maintenance (DEV, QA, PROD) []
• Participate in system health checks and performance tuning
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6. User Support & Stakeholder Coordination
• Act as a primary interface with business users, engineering teams, and IT teams []
• Provide end-user guidance, training, and usage support
• Collaborate with L3/dev teams for complex issue resolution

Top Skills:
3DX PLM, MQL
Years of Experience: 8.00 Years of Experience

 

Regards
Danyal