Position Summary...What you'll do...The Director of Operations & Fulfillment will own end-to-end execution and operational performance for the QSR program. This role is accountable for launching QSR partners reliably, ensuring consistent day-to-day fulfillment, and continuously improving speed, cost, and quality as the business scales.
Scope & Responsibilities - Own QSR launch execution, coordinating across store operations, delivery, product, and partner teams to ensure smooth, on-time go-lives
- Act as the operational quarterback during pilots and expansions, resolving issues quickly and protecting the customer experience
- Build and maintain SOPs, playbooks, and training, enabling repeatable, scalable execution across markets and partners
- Track and manage fulfillment performance, including SLAs, on-time delivery, cost drivers, and defect rates
- Lead root-cause analysis and continuous improvement, partnering with data, product, and ops teams to address performance gaps
- Support testing and rollout of new workflows and features, ensuring operational readiness before scale
Impact on the Business - Delivers reliable, high-quality QSR execution, protecting customer trust and brand credibility
- Reduces cost-to-serve and operational friction through standardization and continuous improvement
- Increases speed and confidence in launches, allowing the business to scale without disruption
- Creates clear operational visibility and accountability through disciplined performance tracking
- Enables QSR to scale sustainably and profitably by ensuring operations keep pace with growth
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years' experience inproject management, program management, program operations, or related area.Option 2: 8 years' experience in project management, program management, program operations, or related area.
3 years' supervisory experience.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...802 Respect Dr, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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