Salesforce Admin / Salesforce Business Analyst

Hybrid in Waltham, MA, US • Posted 18 hours ago • Updated 21 minutes ago

Full Time

Hybrid

Depends on Experience

Capgemini America, Inc.

Fitment

Dice Job Match Score™

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Job Details

Skills

Agile
Analytics
Business Analysis
Business Process
Business Requirements Gathering
Change Control
Cloud Computing
Collaboration
Communication
Computer Science
Conflict Resolution
Confluence
Critical Thinking
Customer Relationship Management (CRM)
Dashboard
DevOps
Problem Solving
Documentation
Industry-specific
JIRA
Management Information Systems
Process Flow
Requirements Management
Roadmaps
SAFE
SOW
Sales
Salesforce.com
Salesforce.com Administration
Scrum
Software Design
Software Development
Software Development Methodology
Solution Architecture
Sprint
Use Cases
Workflow
Salesforce Admin
Salesforce Administrator
Salesforce Business Analyst
Salesforce BA
Sales Cloud
Service Cloud
Experience Cloud
Salesforce CPQ
Salesforce Configuration
Salesforce Automation
Declarative Development
Custom Objects
Validation Rules
Process Builder
Flows
Workflow Rules
Salesforce Reports
Salesforce Dashboards
SDLC
Backlog Grooming
Requirements Gathering
CRM Best Practices
Technical Specifications
Data Modeling
Process Flows
User Stories
SOW Management
Salesforce Implementations
Cross-Functional Collaboration

Summary

Job Description
We are seeking a Salesforce Admin / Salesforce Business Analyst to join our team and play a key role in designing, optimizing, and supporting Salesforce solutions across our organization. This individual will partner closely with business stakeholders, product owners, and cross-functional teams to translate business goals into scalable, highquality Salesforce functionality.
The ideal candidate combines strong business analysis skills with hands-on Salesforce administration experience and deep knowledge of Sales Cloud, Service Cloud, Experience Cloud, and CPQ. This role is ideal for someone who thrives in an agile, fastpaced environment and enjoys solving complex business challenges through declarative Salesforce capabilities.

Responsibilities
Business Analysis & Requirements

Collaborate with business stakeholders to identify needs and translate them into scalable Salesforce solutions.
Create and maintain requirement documentation including process flows, data models, use cases, and functional specifications.
Develop a requirements management strategy outlining elicitation, documentation standards, and communication processes.
Participate in backlog grooming, ensuring stories are properly defined, reviewed, and prioritized.
Support the Product Owner in defining value, scope, and priorities for releases and sprints.
Ensure project needs align with the Statement of Work (SOW) and highlight scope variances for change control.

Salesforce Configuration & Solutioning

Build configurable, declarative Salesforce solutions using workflows, custom objects, validation rules, reports, dashboards, and other automation tools.
Maintain a deep understanding of business processes to ensure solutions meet both current and future needs.
Work with design and technical teams to ensure alignment on business requirements and solution architecture.
Promote CRM best practices and ensure all solutions adhere to enterprise standards and governance.

Collaboration & Delivery

Communicate effectively with both technical and non-technical audiences.
Collaborate with cross-functional teams to design and deliver scalable, sustainable Salesforce applications.
Maintain a strong understanding of Salesforce ecosystem capabilities and upcoming releases.
Contribute across the full Software Development Lifecycle (SDLC) within Agile, Scrum, SAFe, or DevOps environments.

Must-Have Qualifications

3+ years Salesforce.com configuration and administration experience.
5+ years business analysis experience.
Proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ.
Strong knowledge of development tools and processes to support use case development and solution design.
Advanced skills in critical thinking, analytics, and structured problem solving.
Proficiency collaborating across business and technical teams in a fast-paced environment.
Deep understanding of Salesforce declarative automation and platform best practices.
Excellent communication, organizational, and stakeholderfacing skills.
Bachelor s degree in Business, Computer Science, MIS, or related field.
Ability to understand complex industry-specific requirements and convert them into actionable roadmaps.
Handson experience with Agile, Scrum, SAFe, DevOps, and tools such as Jira and Confluence.
Full lifecycle Salesforce implementation experience across the SDLC.

About Capgemini:
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.
Make it real | ;/p>

Life at Capgemini:
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: KANBAY
Position Id: 8870815
Posted 18 hours ago

Company Info

About Capgemini America, Inc.

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 325,000 team members more than 50 countries.

With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of 18 billion.
Get The Future You Want | www.capgemini.com

When you join Capgemini, you become a part of a diverse collective of freethinkers, entrepreneurs and experts, all working together to unleash human energy through technology, for an inclusive and sustainable future.

What we offer:
Experiences with challenge and impact
You will get a chance to work on complex global projects to make a broader impact by leveraging innovative portfolio offers from us. Unparalleled industry and sectorial expertise to foster your growth to give you the experiences you need to go further in your journey.

Freedom to explore and innovate
You will get opportunities to be bold, try new things and really make your mark. Our strategic partnership with technology leaders, award-winning Capgemini Research Institute and alliances with startups provides you with an ecosystem to innovate fueled by an entrepreneurial spirit.

A network of people to inspire you
From 7 people in 1967 to over 325,000 employees in more than 50 countries today, people are at the heart of everything we do. You ll belong to an inclusive network of people to learn from each other, share knowledge and be part of a global team.
Our culture of camaraderie and team spirit will enhance your experiences and your career with us.

An environment where you thrive
We are passionate about finding new ways technology can help us reimagine what s possible. Our people-driven culture, ethics and values will guide you to harness that energy source inside you to get the future you want. We are rated as the most ethical company to work in, 10 years in a row.

Learning for life
You will have access to an always-on learning ecosystem designed to spark your curiosity and fuel your imagination. We have partnered with some of the world's leading learning and development content providers to help you build skills of the future, today.

The flexibility to work your way
We give you the digital tools and flexibility to gain meaningful experiences and connections to build the ways of working that are right for you. Our collaborative and agile work environment supports you to drive your professional development in the most suitable conditions.

An opportunity to make the difference
Together, we fight exclusion, promote diversity, preserve natural resources, act on climate change and ensure equal opportunities. And we help our clients do it too. Our goal is to be carbon net-zero by 2030. Let s take on the challenge, together.

About Us
Headquartered in Paris, France and operates in more than 50 countries with 325,000 team-members.

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