Apply Now

Technical Support Specialist - Jackson, MS

Jackson, MS, US • Posted 2 days ago • Updated 9 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Insurance
Laptop
Testing
Conflict Resolution
Problem Solving
Work Ethic
Management
Application Servers
Procurement
Documentation
Network Administration
Inventory
IT Management
Servers
Computer Hardware
Computer Science
Technical Support
Computer Maintenance
Repair
Software Installation
Network
LAN
WAN
Virtual Private Network
Microsoft Windows
Operating Systems
Internet
Active Directory
Microsoft Windows Server 2008
Communication

Summary

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

The voice of our children and families always comes first
Relationships matter and our differences make us stronger
We take great joy in service to others
Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025-2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

Competitive Compensation
403b Retirement Plan with Match
Medical, Dental, Vision Insurance
PTO/Vacation
Employee Wellness Program and Counseling Services

Technical Support Specialist - Position Overview:

The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology.
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
The position utilizes one-on-one consultancy to end users and Organization Network staff.
The position's responsibilities require independent analyses, communication and problem solving skills.
Work that is performed requires a strong work ethic, independent thinking, initiative and judgment.

Job Responsibilities:

Provide technical support to end users via IT Support system(s).
Track, prioritize and document requests using an IT support request system.
Manage day to day operations of the IT systems including computers, networks, phone systems, copiers, cell phones, pagers and security systems.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing system, application servers, and administrative systems.
Recommends and/or performs upgrades on systems to ensure longevity.
Works with Regional Directors, IT management, & procurement staff to purchase hardware and software.
Assists with keeping Facility Manual documentation updated with current network configuration information.
Keeps location inventory lists updated and accurate.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Works under Technical Support Specialist II on special projects as assigned by IT management.
Assist in developing and maintaining IT systems to include, but not limited to: System hardware including user stations, servers and network hardware; Communication Systems including phone systems, cell phones and pagers.

Required Qualifications:

Associate's degree in Computer Science, or equivalent trade school certification are required; at least 2 years of IT support experience required.
Experience which should include: PC maintenance and repair; software installation & maintenance; Network (LAN, WAN & VPN) installation and maintenance; Current Windows operating systems; Internet and e-mail support; Active Directory;
Microsoft Server 2008 and above; excellent communication skills both verbal and written.
Phone system experience helpful.
Must be willing to use personal vehicle for Organization travel when required.
Mileage will be reimbursed when applicable.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184159
Position Id: 3a4c2135581a646e4bffdfe1b50147ce
Posted 2 days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

SME Computer User Support Specialist

No location provided

•

Today

Overview Employment in this role is conditional upon successful execution of the contract by the client. The Work The SME Computer User Support Specialist performs technical, operational, and training support to users and technical teams, for PC desktop hardware, output devices, and software packages. Job duties require the technician to install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In

Full-time

USD 38.34 - 48.34 per hour

Desktop Support Technician Level II

Indiana

•

Today

Description Tyto Athene is searching for a Desktop Support Level II at Grissom Air Force Base. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services. Responsibilities: Provide support to end-users for PC, server, mainframe applications, and hardware. Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals May interact with network service

Full-time

USD 24.51 per hour

RQ112124 System Support Technician (Remote environment)

Remote

•

Today

Entity: Technology Job Family Group: IT&S Group Job Description: Home entity M&C Digital Americas Does the person manage a team? No Let me tell you about the role You'll play a critical role in delivering reliable, real-world technology solutions across bp's retail network, with opportunities to expand your skills in support, networking, cloud-connected systems, and large-scale deployments. As a System Support Technician at bp, you will partner with Technology and Business team members to

Full-time

Global Services Tech III

Tennessee

•

Today

Global Tech Services - Tech Department: Global Tech Services (GTS) Location: Smyrna, TN Reports To: GTS Manager / GTS Senior Manager Employment Type: Full-Time About Ashley Furniture Ashley Furniture is a leading global furniture manufacturer and retailer committed to delivering quality home furnishings and exceptional value to our customers. As we continue to grow and evolve, we're investing in enterprise technology initiatives that support our manufacturing, distribution, retail, and back-

Full-time

Search all similar jobs

More jobs at Canopy in Jackson, MS