Responsibilities
Application Services Delivery Management

Lead the delivery of Application Management Services (AMS), ensuring seamless operation of enterprise applications including SAP (S/4HANA, Fiori, Cloud).
Monitor, maintain, and optimize system performance and stability while minimizing downtime.
Align application performance with core manufacturing functions such as production, supply chain, and inventory management.

SAP & Enterprise Technology Leadership

Oversee integration and deployment of SAP and non-SAP applications, including cloud-based solutions.
Recommend and implement SAP enhancements that drive innovation, digital transformation, and cost savings.
Champion automation and digital initiatives using the latest SAP technologies.

Client & Stakeholder Engagement

Serve as the main point of contact for senior stakeholders, including directors and C-level executives.
Conduct regular service reviews and ensure alignment between business goals and application performance.
Build trusted client relationships and maintain a deep understanding of client challenges and goals.

Business Growth & Opportunity Farming

Identify and pursue new service opportunities within existing accounts, especially around SAP and enterprise applications.
Uncover gaps in client application portfolios and propose innovative, tailored solutions.
Support proposal creation and solution design to meet evolving client needs.

Financial & P&L Management

Own financials for AMS engagements, ensuring profitable delivery within budget and scope.
Manage resource allocation, control costs, and analyze financial health of each account.
Drive service expansion and growth strategies based on account performance.

Business Development & Pursuits

Lead SAP-focused pursuits including RFP responses, proposals, and contract negotiations.
Collaborate with pre-sales and solutioning teams to align enterprise applications with client expectations.
Provide SAP subject matter expertise to win new AMS contracts.

Innovation & Solutioning

Conduct innovation workshops to explore emerging SAP solutions (S/4HANA, SAP Analytics Cloud, SAP BTP, AI/ML, etc.).
Align SAP roadmaps with broader digital transformation strategies.
Lead automation and AI initiatives to improve operations and cost efficiency.

Team Leadership & People Management

Manage internal teams of consultants, analysts, and application experts.
Assign resources effectively and ensure timely, high-quality project delivery.
Foster talent growth through coaching, performance feedback, and professional development.

Continuous Improvement & Optimization

Drive continuous improvement across service delivery models and application processes.
Ensure SAP AMS best practices are maintained and performance gaps are proactively resolved.
Implement feedback loops to improve the client experience and application efficiency.

Reporting & Performance Management

Track and report KPIs including SLA adherence, system uptime, and client satisfaction.
Deliver regular reports to leadership outlining service health and financial metrics.
Take corrective action to maintain performance and address service issues swiftly.

Required Qualifications
Education

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.

Experience

10–15+ years in application delivery/AMS, with 5+ years in a leadership role focused on SAP.
Strong background managing SAP environments (S/4HANA, Fiori, Cloud Platform).
Experience supporting manufacturing clients and related business processes (production, supply chain, inventory).
Proven track record in growing client accounts, driving profitability, and managing P&L.

Technical Skills

Deep understanding of SAP ecosystems and integration with cloud technologies.
Familiarity with non-SAP enterprise applications and cloud-based platforms.
Experience with ITIL, service management frameworks, and performance monitoring tools.

Leadership & Soft Skills

Preferred Qualifications

Personal Attributes

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SAP Delivery Manager

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