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L2 WebSphere Support Engineer

Springfield, IL, US • Posted 16 hours ago • Updated 16 hours ago

Full Time

No Travel Required

On-site

$51 - $53/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Change Management
Caching
Application Support
Data Integration
Command-line Interface
Database
Data Link Layer
Dynamics
Dynatrace
Electronic Commerce
HTTPS
IBM DB2
HTTP
IBM WebSphere
Issue Resolution
IBM WebSphere Commerce
Incident Management
ITIL
Inventory
Management
Linux
PL/SQL
Order Processing
Performance Tuning
Payment Gateways
SQL
Software Performance Management
Unix
WCS
Technical Support
Process Management
Workflow
Web Servers

Change Management
Caching
Application Support
Data Integration
Command-line Interface
Database
Data Link Layer
Dynamics
Dynatrace
Electronic Commerce
HTTPS
IBM DB2
HTTP
IBM WebSphere
Issue Resolution
IBM WebSphere Commerce
Incident Management
ITIL
Inventory
Management
Linux
PL/SQL
Order Processing
Performance Tuning
Payment Gateways
SQL
Software Performance Management
Unix
WCS
Technical Support
Process Management
Workflow
Web Servers

Summary

Title : L2 WebSphere Support Engineer

Location : Springfield, IL - Onsite

Duration : 6 months

Position : W2 Position

Rate :$53/hr on W2

Relevant Experience (in Yrs.): 4+

Detailed Job Description:

· 3-5 years of experience in application support or technical support roles

· 2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms

· Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills

· Basic knowledge of Linux/Unix systems and command line operations

· Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)

· Experience with monitoring tools such as App Dynamics, Dynatrace or similar APM solutions

· Application Support Experience

· Proven experience troubleshooting e-commerce application issues including but not limited to:

· Order processing and payment gateway failures

· Shopping cart and session management problems

· Product catalog and inventory synchronization issues

· Cache invalidation and performance optimization

· Experience with scheduled job monitoring and batch process management

· Knowledge of feed file processing and data integration workflows

· Understanding of multi-tier application architectures and component interactions

· Operational Skills

· Experience with incident response and issue resolution

· Knowledge of ITIL processes including incident, problem, and change management

· Ability to work in 24x7 shift-based support environment

· Experience with escalation procedures and vendor support coordination

Have Skills

· WebSphere Commerce Suite (WCS) 8.x

· L2 Application

· E-Commerce Troubleshooting

· APM & Application Monitoring

· ITIL & Incident Management

· Database & Linux/Unix

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117479
Position Id: 9074734
Posted 16 hours ago

Contact the job poster

prasanna bommu

IT Recruiter @ ASCII Group LLC

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L2 WebSphere Support Engineer

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