Senior Salesforce Service Cloud Engineer

Summary

Job
Description:

• 6%2B years of Salesforce development experience in
  enterprise or large?'scale environments.


• Proven ability to work independently as a self?'driven
  contributor.


• Apex (classes, triggers, batch/scheduled
  processing)


• Lightning Web Components (LWC)


• Salesforce APIs, REST/SOAP, integration patterns,
  Platform Events


• Visualforce, SOQL/SOSL, bulk data operations


• Hands?'on experience with data migration, ETL
  processes, CRM transitions, and data modeling.


• Experience with Git, CI/CD pipelines, and DevOps
  practices.


• Solid understanding of Salesforce security model,
  sharing rules, and data architecture.


• Experience working in Agile/Scrum environments.


• Salesforce certifications (Platform Developer I/II)
  highly preferred.


• Preferred: Experience with ETL/migration tools
  (Data Loader, MuleSoft, Boomi), and Salesforce Experience Cloud, Service
  Cloud, or Sales Cloud.


• Strong analytical, problem?'solving, communication,
  and documentation skills.

Job
Responsibilities:

• Lead all technical development efforts for the
  Zendesk?'to?'Salesforce migration, including data mapping, transformation
  logic, and migration strategy.


• Design, develop, test, and deploy scalable
  Salesforce solutions (Apex, triggers, Visualforce, LWC, API integrations).


• Convert business requirements into robust technical
  solutions with minimal supervision.


• Build and optimize data migration scripts, tools,
  and processes to ensure accurate and consistent data movement.


• Collaborate with cross?'functional teams (Data,
  Product, CRM Operations) to translate Zendesk structures into the
  Salesforce data model.


• Implement integrations between Salesforce and
  external systems as part of the migration.


• Identify technical risks, recommend mitigations,
  and ensure alignment with Salesforce best practices and governance.


• Own end?'to?'end deliverables from design through
  deployment and post?'migration stabilization.


• Troubleshot complex data quality, mapping, and
  platform behavior issues during migration.

Education: Bachelor''s
or Masters degree in Computer Science, Computer or Electrical Engineering,
Mathematics, or a related field.