Title: Support Lead Location: Foster City, CA Duration: Long Term
Key Responsibilities 1. Testing Coordination & Execution
Develop and maintain test plans, test cases, and scripts for eProcurement functionalities.
Coordinate and execute functional, integration, and user acceptance testing (UAT).
Validate catalog setup, pricing accuracy, and supplier onboarding workflows.
2. Defect Management
Identify, document, and track defects using appropriate tools.
Work with IT and vendors to resolve issues and retest fixes promptly.
3. Process Documentation & Reporting
Maintain detailed documentation of testing processes and outcomes.
Provide regular status updates and test results to stakeholders.
4. Collaboration & Communication
Act as a liaison between Procurement, IT, and other relevant teams during testing phases.
Communicate changes in templates, onboarding processes, and testing protocols.
5. Continuous Improvement
Recommend enhancements to testing methodologies and catalog management processes.
Ensure compliance with best practices and quality assurance standards.
Required Competencies & Skills
Strong understanding of eProcurement platforms and catalog management.
Including platforms like SAP S4, Ariba, OpenText VIM, etc.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Familiarity with testing tools and defect tracking systems.
Analytical & Problem-Solving:
Ability to identify issues, analyze root causes, and propose solutions.
Detail-oriented with a focus on data accuracy and process integrity.
Project Management:
Ability to manage multiple priorities and meet deadlines.
Knowledge of project management principles and best practices.
Communication & Collaboration:
Strong interpersonal skills to work effectively with cross-functional teams.
Clear and concise written and verbal communication.
Interpersonal Competencies:
Communicate effectively and build relationships with representatives of inter-related organizations
Excellent written and oral communication skills
Acute attention to detail and an analytical acumen
Strong interpersonal and customer service skills
Education:
To perform at a proficient level and to be fully qualified, a person would be expected to have:
B.S. / B.A. degree in Business (or other related degree programs)
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