Genesis10 is currently seeking a Production Support Engineer (Informatica/DataStage) for a contract position with a Global Financial Institution located in Charlotte, NC or Chandler, AZ. This is a 12+ month contract opportunity. This role is responsible for the day-to-day operations of a core technology platform, including Informatica and DataStage. The successful candidate will identify and resolve production issues, manage incident tickets, and communicate effectively with development and internal business operations teams to ensure system stability and performance.
Responsibilities: - Lead end-to-end maintenance for all production services related to the technology platform
- Actively engage and lead production support issues and incidents, taking ownership of escalations for troubleshooting, analysis, and resolution
- Ensure production and performance SLAs are met and escalate issues as needed
- Perform analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software
- Identify vulnerabilities and opportunities for improvement, maintaining metrics to drive analysis
- Create and enhance administrative, operational, and technical policies and procedures
- Serve as an escalation point between business areas and internal management for moderately complex problems
- Support an on-call rotation for off-hours and weekend support
Requirements: - 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
- Proven knowledge in Informatica and/or DataStage
- Strong operating system knowledge in Unix and Windows, including strong scripting skills
- Experience with Oracle, DB2, and PL/SQL query performance tuning
- Knowledge of event-driven and schedule-driven batch processes
- Experience handling various production support roles (L1/L2/L3) and using monitoring/scheduling tools
- Experience with troubleshooting, root cause analysis, and identifying mitigations/risks
- Excellent written and verbal communication skills
Desired skills: - Splunk
- Dynatrace
- Kafka
- Python
Pay range: $55.06 - $63.06 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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