Job Summary:
o We are seeking a Revenue & Deductions Specialist to oversee end-to-end deduction operations managed through a third-party service provider.
o This role ensures accurate, timely deduction processing, strong vendor governance, and continuous process improvement while partnering closely with internal Order-to-Cash (OTC) stakeholders.
Key Responsibilities:
o Act as the primary liaison between internal OTC teams and the managed service provider (MSP).
o Govern MSP performance, ensuring adherence to SLAs, KPIs, and operational standards.
o Oversee daily, weekly, and monthly deduction activities for accuracy and timeliness.
o Lead issue escalation and resolution in collaboration with internal delivery leaders.
o Drive process optimization, standardization, and automation initiatives.
o Implement quality controls and identify opportunities to reduce errors and costs.
o Provide regular operational updates and risk visibility to key stakeholders.
o Collaborate cross-functionally with Finance, Sales, and Customer Operations teams.
Required Skills & Experience:
o Strong understanding of deductions management and the Order-to-Cash lifecycle.
o Experience analyzing KPIs, dashboards, and operational metrics.
o Hands-on experience with ERP systems (SAP S/4, Fiori preferred), EDI, and deduction platforms such as HighRadius or similar.
o Proven ability to manage or partner with offshore/third-party service providers.
o Excellent communication, problem-solving, and stakeholder management skills.
Qualifications:
o 3 5 years of experience in deductions management, Accounts Receivable, or OTC operations.
o Bachelor s degree in Business, Finance, Supply Chain, or a related field preferred.
o Ability to adapt in a fast-paced, evolving environment.
o Systems: ERP experience (SAP S/4, Fiori), HighRadius, or similar platforms.
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