Key Responsibilities
Production Support
- Provide L2/L3 production support for Java-based applications and APIs
- Monitor application health and availability in production environments
- Troubleshoot production incidents and perform root cause analysis
- Support on-call rotation for critical production issues
- Analyze JVM errors, thread dumps, and application logs
- Work closely with development teams to resolve defects
API Monitoring & Support
- Monitor REST/SOAP APIs for performance and availability
- Troubleshoot API latency, failures, and timeout issues
- Analyze request/response payloads and error codes
- Support microservices-based architecture in production
- Track API dependencies and downstream system failures
- Validate API functionality after deployments
Monitoring & Observability
- Use Dynatrace for end-to-end transaction monitoring and performance analysis
- Use Splunk for log monitoring, alerting, and troubleshooting
- Create dashboards for API performance and health metrics
- Configure alerts for API failures and degradation
- Monitor response time, throughput, and error rates
Incident & Release Support
- Participate in production deployments and validation
- Perform post-release monitoring and smoke testing
- Document runbooks and troubleshooting procedures
- Support change management and incident resolution
Required Skills
- Strong Java Production Support experience
- API monitoring and troubleshooting experience
- REST API and microservices support
- Dynatrace monitoring experience
- Splunk log analysis experience
- Incident management / on-call support
- Log analysis and debugging skills
- SQL for production troubleshooting
- Linux/Unix commands
Locations: Pittsburgh, PA and Dallas, TX
About Techstra Solutions
Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information:
Equal Employment Opportunity Statement
Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.
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