Principal Technical Program Manager (CAPPS / PeopleSoft)

Position Requirements. The CPA Work includes, but is not limited to, the following:

• Performing highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS Program.
• Responsible for ensuring the CAPPS Financials Requirements, Procedures, Development, and Testing from the CAPPS Managed Services vendor meet the CAPPS written procedures, coding standards, and follow the CAPPS System Development Lifecycle.
• Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.

• Responsible for providing oversight for the functional and technical design walks, including, but not limited to:
• Analyzing business processes and current system workflows to assess ERP design fit.
• Reviewing functional designs, specs, and integration docs to identify technical gaps.
• Evaluating upstream/downstream dependencies to ensure architectural alignment.
• Preparing technical scenarios and test cases to validate system behavior.
• Assessing designs for performance, security, scalability, and data quality impacts.
• Providing concise technical feedback during design walks, highlighting risks and dependencies.
• Supporting design reviews to ensure accuracy and readiness for development and testing.

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• Responsible for reviewing developed code for compliance with CPA-defined requirements and validating code comparisons prior to migration to ensure adherence to all established standards.
• Responsible for maintaining and supporting the CAPPS Service Desk Application, including, but not limited to:

• Product configuration and administrative support.
• Remaining current on all functionality offered by BOSSDesk.
• Maintaining an ITIL-compliant service desk application.
• Ensuring the application remains current with all approved configuration changes to support CPA’s customized version.
• Performing advanced troubleshooting and root cause analysis.
• Ensuring integration and providing API support (TDIS).
• Responding to reported incidents and monitoring the system.
• Maintaining technical documentation and knowledge management repository.
• Collaborating and coordinating with BOSSDesk as required for engineering and product support.
• Assisting with data analysis and requested reporting.

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• Performs highly advanced analysis and participates in special projects and cyclic processes in support of CPA’s CAPPS Hub Program, including, but not limited to:

• Monthly meetings to ensure CACE compliance with CPA’s standards as outlined by Governance version 2.0.
• Create and deliver the CAPPS Texas baselines to all CAPPS Hub agencies that are in a “current” status.
• Conducts quarterly baseline attestations.

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• Provides Level 2 Service Desk duties, inclusive of, but not limited to, ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations following an established and auditable process. All work is done in cooperation and collaboration with a Managed Services vendor that is responsible for all Level 3 duties.
• Performs all duties following CPA’s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.    
• Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks.  Established processes and procedures must be followed.
• Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
• Actively responds to and maintains customer ticket requests via the CAPPS Service Desk with current information and statuses, including but not limited to interface issues, IP listing, CPA EFT server connectivity, agency transfer files, batch failures and all related technical tasks across the agencies.
• Actively participates in CPA’s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
• Participates in Disaster Recovery and Upgrade Testing activities.
• Makes presentations at CAPPS User Groups.
• Plans, designs, develops, implements, supports, and maintains the information technology security measures to safeguard system information.
• Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
• Performing other related Work as assigned.