Overview:The Tier 1 Helpdesk Technician provides front-line technical support to end users in a fast-paced Windows-based environment. This role is responsible for addressing incoming support requests, resolving common technical issues, and escalating more complex problems to higher-tier teams. The ideal candidate delivers excellent customer service, communicates clearly, and demonstrates a strong willingness to learn.
Key Responsibilities:- Serve as the first point of contact for end-user technical support via phone, email, chat, and ticketing system.
- Troubleshoot and resolve issues related to Windows OS, user profiles, system performance, and basic network connectivity.
- Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Perform password resets, account unlocks, and basic user administration within Active Directory.
- Set up and configure new workstations, peripherals, and standard software packages.
- Assist with printer connectivity and troubleshooting within the local network.
- Document all work performed, updates, and resolutions within the ticketing system.
- Escalate unresolved or advanced technical issues to Tier 2 or specialized support teams.
- Follow established procedures, knowledge articles, and best practices to ensure consistency and compliance with IT policies.
- Support remote users with VPN connectivity, MFA setup, and Windows login issues.
Qualifications:- 0-2 years of helpdesk, desktop support, or customer service experience in a technical environment.
- Foundational knowledge of Windows 10/11, Microsoft 365, and basic networking concepts.
- Familiarity with Active Directory, MFA tools, and ticketing systems (ServiceNow, Jira, or similar).
- Strong communication, problem-solving, and customer service skills.
- Ability to work efficiently in a team environment and manage multiple support requests.
Preferred Skills:- Experience with hardware imaging, deployment tools, or MDM solutions (Intune/Entra).
- Understanding of ITIL concepts or formal ticket lifecycle workflows.
- CompTIA A+ or similar entry-level certification is a plus.
Job Type & LocationThis is a Contract position based out of Louisville, KY.
Pay and BenefitsThe pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Louisville,KY.
Application DeadlineThis position is anticipated to close on Feb 14, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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