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Help Desk Representative

Remote • Posted 2 hours ago • Updated 2 hours ago

Full Time

Remote

Fitment

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Job Details

Skills

Help Desk
JIRA
ServiceNow
Customer Service
Remote Support
Tier 1
Tier 2
Provisioning
Microsoft Windows
OS X
Cloud Computing
CompTIA
A+
ITIL
Microsoft
Information Technology
Computer Science
Technical Support
Security Clearance
Business Development
PPO
Point Of Sale
HMO
Life Insurance
Taxes
Apache Flex
Microsoft Windows NT

Summary

Requisition ID: 2563
Standard Title:
Required Security Clearance: No Security Clearance Required
Location: Remote
Work Type: Remote
Shift: First
Referral Eligibility: Eligible
U.S. Citizenship Required? Yes

Position Summary

Base-2 Solutions is seeking a Help Desk Representative to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. This role involves providing technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues.
Essential Duties and Responsibilities

Provide technical support for cloud-based and on-premises environments.
Ensure timely and effective resolution of IT-related issues.
Use IT troubleshooting methodologies and ticketing systems such as JIRA and ServiceNow.
Apply customer service best practices.
Perform incident resolution, remote desktop support, and end-user assistance.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 3 years of equivalent experience in IT support.
Demonstrated experience resolving Tier 1 and Tier 2 support tickets.
Experience assisting with enterprise device provisioning and maintaining IT asset tracking systems.
Experience with Microsoft Windows, macOS, and cloud-based IT support tools.

Preferred Qualifications

CompTIA A+ certification.
ITIL Foundation Certification.
Microsoft Certified: Modern Desktop Administrator Associate.

Required Education and Experience Equivalency

Bachelor's degree in Information Technology, Computer Science, or a related field.
OR 3 years of equivalent experience in IT support.

Required Certifications

None specified.

Required Security Clearance

No Security Clearance Required

Pay & Benefit Highlights
Compensation

Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
Employee referral bonuses up to $10,000 per hired referral.
Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).

Health

100% company-paid medical premiums for employees and eligible dependents.
Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
100% company-paid dental premiums for employees and eligible dependents.
100% company-paid vision premiums for employees and eligible dependents.

Income Protection

100% company-paid premiums for short-term disability.
100% company-paid premiums for long-term disability.
100% company-paid premiums for accidental death & dismemberment (AD&D).
100% company-paid premiums for life insurance up to $200,000.

Retirement

401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
401(k) pre-tax and Roth options.

Leave

Up to 20 days of flexible paid time off (PTO).
11 paid floating holidays.

Work-Life Balance

Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90984897
Position Id: 3667d5189ba1ca2c986984b20a10f981
Posted 2 hours ago

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