IT Operations & Systems Support Specialist (34762)

Overview
Our client is seeking an IT Systems Support Specialist to support both corporate IT infrastructure and specialized airport operational systems. This role ensures the stability and performance of technology platforms used across the airport environment, including passenger processing systems and internal enterprise systems.
The successful candidate will provide hands-on technical support, maintain infrastructure components, troubleshoot operational issues, and assist with the deployment of new technologies supporting airport operations and internal teams.
This position involves a mix of end-user support, infrastructure troubleshooting, and airport technology systems support.
Key Responsibilities
End User & Infrastructure Support
Install, configure, and support desktops, laptops, and user software in a Windows-based enterprise environment
Provide technical support to internal staff both remotely and onsite
Manage user accounts, password resets, and access permissions (Active Directory)
Apply operating system updates, patches, and configuration changes
Monitor system performance and analyze logs to proactively identify issues
Network & Systems Administration
Troubleshoot and maintain LAN/WAN network infrastructure
Diagnose connectivity issues involving routers, switches, firewalls, and communication servers
Support enterprise infrastructure including:

• Windows Server environments
• Active Directory
• Exchange (on-prem and cloud)
• Storage and backup systems
• VPN / remote access solutions

Airport Technology Systems
Install and maintain airport passenger processing technologies, including:

• Boarding pass printers
• Baggage tag printers
• Common-use kiosks
  Support airport operational systems, such as:
• Airport Operations Systems (AOS)
• Building Management Systems (BMS)
• Flight Information Display Systems (FIDS)
• Public Address systems
• Telephony systems
• Parking systems
• Security and access control systems

IT Operations
Assist with deployment and implementation of new technology solutions
Support system upgrades and infrastructure improvements
Maintain IT hardware/software inventory and licensing records
Produce operational reports and maintain documentation
Respond to help desk incidents and service requests in a timely manner
Required Qualifications
College diploma or university degree in Computer Technology, Computer Science, or related field
OR equivalent experience
Minimum 3+ years experience in IT support, systems administration, or infrastructure support
Strong understanding of:

• Windows operating systems
• Active Directory administration
• Network troubleshooting
• Hardware and software diagnostics
• Enterprise IT environments

Experience supporting servers, networking equipment, and end-user devices
Strong troubleshooting and analytical skills
Excellent written and verbal communication skills in English
Nice to Have / Assets
ITIL certification or familiarity with IT service management frameworks
Experience supporting airport technologies or transportation infrastructure systems
Exposure to building automation or operational technology systems
Project coordination or project delivery experience
Bilingualism (English / French)
Ideal Candidate Profile
The ideal candidate is a hands-on IT professional who enjoys solving technical problems and working in a complex operational environment.
They are organized, self-motivated, and able to manage multiple technical issues while maintaining a strong customer service focus.