IT/OT Support Analyst

RESPONSIBILITIES:
Kforce has a client in search of an IT/OT Support Analyst in Long Beach, CA. This role will require onsite work and will be responsible for providing technical support for desktop computers, laptops, peripherals, and software applications. The IT/OT Support Analyst will be troubleshooting hardware and software issues, maintaining and repairing equipment, and providing support for network and printer-related problems.

Desktop Support:
* Install, configure, and maintain desktop computers, laptops, and related hardware
* Provide technical support and troubleshooting for software applications, including the Windows operating system and Microsoft Office suite
* Perform regular maintenance tasks such as software updates, virus scans, and system backups

Network Support:
* Assist in setting up and maintaining basic network infrastructure, including routers, switches, and wireless access points
* Troubleshoot network connectivity issues for desktops, laptops, and other devices
* Assist with user account management, including password resets and access permissions

Printer Support:
* Install, configure, and maintain printers and multifunction devices
* Troubleshoot and resolve printer-related issues, including connectivity and print quality problems
* Maintain an inventory of printer supplies and order replacements as needed

Customer Service:
* Provide excellent customer service and support to end-users via phone, email, and in-person
* Document and track all support requests using a ticketing system
* Communicate effectively with users to understand and resolve their technical issues

General IT Support:
* Assist with the setup and support of audiovisual equipment for meetings and presentations
* Maintain accurate records of hardware and software inventory
* Participate in IT projects and initiatives as required

REQUIREMENTS:
* 2-5 years of experience in IT support or field engineering
* Comfortable with ticketing systems, ServiceNow, Windows deployments, printer/AV setups, and end-user support
* Could grow into more OT/automation exposure
* Might need additional training/certifications
* Strong problem-solving and analytical skills
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong organizational skills and attention to detail

Physical Requirements:
* TWIC Card preferred
* Ability to lift and move computer equipment and peripherals

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.