Cisco Voice Analyst

Description
Job Description
Our client is seeking a mid level Cisco UC Admin/Engineer to join their Operations team. This is a very demanding role that requires 5-7 years of practical experience, maintaining the Unified Communications Tech stack for the organization. This person COULD be converted to an FTE after the Calpine Integration is completed.
Voice Network Analyst: Ideal person will have a strong Network Routing and Switching background and VOIP operational (80% ops and 20 Projects, upgrades, installations etc.
Job includes majority of operational support of Project Related activities for Enterprise Voice systems to include Cisco Call Manager upgrades from 9xCall Center Express, VOIP upgrades, rollouts and virtualization of Cisco Voice Servers and Networking for their Baltimore Headquarters Location
This person will be responsible for heavy configuration and operational enterprise support for Cisco Call Manager v8.6 making recommendations, revisions and assisting with project related activity.
This person will serve as a go to person for any additional site support requirements for their executive teams
This person needs to have Cisco Voice/IPT knowledge with Call Manager experience. They are performing upgrades, troubleshooting and heavy ops support upgrading the VOIP environment, perform upgrades, migrations and virtualizing Cisco voice Servers. Engineering responsibility could be to design a basic site of 10-20 people or more complex site of 200-300 people. They need someone with a strong telecom background who understanding trunking and routing. Basically they would like to see a Level 3 engineer. This group is working on a variety of projects. New builds additions or changes. Candidates must also be knowledgeable with IPCC for contact center which is a call center application. Should also have experience with CER Unity, and the overall knowledge of enterprise routing, switching, telecom and system designs.
Skills
cisco voip, Cisco Call Manager, ServiceNow, sip trunking, VTC Support, unified communications
Top Skills Details
cisco voip,Cisco Call Manager,ServiceNow,sip trunking,VTC Support
Additional Skills & Qualifications
Excellent interpersonal skills. Will be engaging with Senior Leadership team at Constellation as needed while at their Baltimore Headquarters.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Baltimore, MD.
Pay and Benefits
The pay range for this position is $50.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Baltimore,MD.
Application Deadline
This position is anticipated to close on May 19, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.