Data Center Infrastructure Technician - $26 CTC - ONSITE (CURRENT WI RESIDENT)

Job Description:

***Crop to Crop resumes are accepted

Location Requirement: Onsite or Remote? Candidates must be CURRENT WI residents at time of submission. NO RELOCATION IS ALLOWED. 100% ONSITE

Delivers comprehensive enterprise data center infrastructure and service support including the development, coordination, and management of physical systems, security systems, networking, operational workflow, and stakeholder relationships. Provides day-to-day operational support, maintenance and long-term planning assistance to ensure subsystems and infrastructure function together and business needs are met.

• Integrates, identifies, troubleshoots, monitors, and resolves moderately complex, routine, and varied supported services and data center problems according to established policies, standards and procedures
• Interfaces with the Network Operations team to develop the physical infrastructure and network connectivity for installations at multiple sites including owned, leased, and collocation data center facilities
• Manages operational intake, outtake and coordinates disposal of data center and other equipment
• Specifies and facilitates technology procurements related to data center operations and/or service offerings
• Assists, facilitates and guides data center solutions and strategies
• Supports all aspects of the data center service, including billing, customer service and long-term planning
• Plans, directs and supports implementation of small to medium technical projects as needed
• Maintains accuracy of the operational inventory of all data center equipment using the prevailing configuration management tools
• Installs, maintains, and troubleshoots data center IT assets and cabling infrastructure
• Interfaces with and guides vendors and customers to troubleshoot and install related server, storage and network equipment
• Monitors and coordinates security access, and ensures adherence to all policies, standards and procedures within the data centers
• Creates and maintains user training materials and basic technical documentation regarding data center related systems and operations, communicating changes to stakeholders
• Serves as a point of contact for internal and external stakeholders (including facility management), identifies needs, provides solution options, and communicates issue updates and resolutions
• Works closely with facilities, security, vendors, vendor management, and customer teams to support datacenter operations
• Ensures compliance with operational procedures, change management processes, and customer service expectations
• Applies working knowledge of ITIL processes, standards and guidelines
• Coordinates scheduled and emergency activities impacting the data center infrastructure
• Coordinates rack installations, decommissions, migrations, and deliveries
• Escorts visitors as required
• Assists with audits and operational readiness reviews
• Maintains knowledge of server, network, storage, rack security, and power distribution
• Coordinates multiple projects and priorities simultaneously
• Maintains familiarity with ticketing systems and asset management tools
• Leverages various technologies and tools to manage data center infrastructure, service management, capacity planning and monitoring of data center operational components
• Provides guidance to junior employees
• Maintains accurate records of data center related events and incidents
• Supports incident response and communicate status updates to stakeholders

Required Skills:

• 3 years of experience installing, decommissioning, and troubleshooting data center IT hardware and power/data cabling infrastructure.
• 3 years of experience working closely with facility maintenance and security staff, solution vendors, and customers to support datacenter operations.
• 3 years of experience working within data center environments supporting data and power distribution, developing the physical infrastructure and network connectivity for installations at data center facilities.

Desired Skills:

• Knowledge of electrical and mechanical systems in use in a data center environment including feeders, transformers, generators, switchgear, UPS systems,
• ATS/STS units, PDU''s, chillers, and air handling units. 
• Experience working with a datacenter visitor management system.
• Experience with Data Center Infrastructure Management (DCIM) tools.