SAP SD Order Management Specialist

The ideal candidate will possess strong hands-on expertise in SAP SD configuration, troubleshooting, and cross-functional integration, along with the ability to collaborate with business stakeholders, technical teams, and IT partners to ensure efficient and reliable order processing.

• Provide L2/L3 functional support for SAP SD Order Management incidents and service requests through Jira Service Management (JSM), ensuring timely resolution within defined SLAs.

• Configure and maintain SAP SD order management functionalities, including sales document types, item categories, schedule line categories, copy controls, availability checks (ATP), credit management, and output determination.

• Work closely with business stakeholders to understand requirements, conduct fit-gap analysis, and translate business needs into functional specifications and SAP solutions.

• Perform detailed root-cause analysis of recurring production issues and implement sustainable corrective and preventive solutions.

• Support SAP SD enhancements throughout the solution lifecycle, including functional design, configuration, testing, deployment, and post-production hypercare.

• Develop and execute unit, System Integration Testing (SIT), and regression test scenarios, and provide functional support during User Acceptance Testing (UAT).

• Serve as the SAP SD Order Management functional lead for assigned projects, contributing to solution design, build, cutover planning, and hypercare activities.

• Collaborate with cross-functional teams across SAP Pricing, Materials Management (MM), Logistics Execution (LE), Finance (FI-AR), and EDI/IDoc to resolve integration-related issues.

• Troubleshoot order processing failures using SAP transactions, tables, application logs, and relevant technical debugging information.

• Maintain functional documentation, Standard Operating Procedures (SOPs), configuration documents, and user guides.

• Ensure adherence to ITIL-based incident, problem, and change management processes, as well as applicable SOX controls and audit requirements.

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Supply Chain Management, or a related discipline.

• 10+ years of hands-on experience in SAP SD functional consulting, support, and configuration, with a strong focus on Order Management.

• In-depth understanding of end-to-end Order to Cash (OTC) processes, including sales order entry, order processing, delivery management, and billing.

• Strong hands-on configuration experience with:

• Sales document types and item categories.

• Schedule line categories and determination.

• Copy control and document flow.

• Availability to Promise (ATP) and credit checks.

• Output determination and order processing controls.

• Working knowledge of SAP SD integration with Pricing, MM, LE, and FI-AR.

• Experience supporting EDI/IDoc-based order processing, including troubleshooting inbound and outbound interface failures.

• Strong SAP troubleshooting and analytical skills, including familiarity with relevant transactions, tables, application logs, and error analysis.

• Proven experience in preparing functional specifications, configuration documents, test scripts, and end-user documentation.

• Hands-on experience with ITIL-based incident, problem, and change management processes.

• Experience working with Jira Service Management (JSM) or similar ITSM platforms.

• Strong communication, stakeholder management, problem-solving, and cross-functional collaboration skills.

• Experience in full-lifecycle SAP implementation projects, including requirements gathering, solution design, configuration, testing, deployment, and hypercare.

• Prior experience in life sciences, medical devices, healthcare, or other regulated industry environments.

• SAP Certified Associate – Sales or equivalent SAP SD certification.

• Understanding of SOX compliance, audit controls, and documentation standards in enterprise SAP environments.

• Flexibility to travel domestically and internationally as required.

• Strong functional expertise in SAP SD Order Management and OTC processes.

• Ability to independently manage complex production issues and drive permanent resolution.

• Strong analytical and root-cause investigation capabilities.

• Effective collaboration with business users, technical teams, and global stakeholders.

• Ownership mindset with a focus on service quality, operational stability, and continuous improvement.

• Ability to manage competing priorities while meeting service delivery commitments.