Role: Sr. ServiceNow Developer
Location: Atlanta, GA 30606-Remote
Duration: 12 Months+
Must have 10+ years of IT Experience
The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.
Key Responsibilities
Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.
Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.
Reporting & Dashboards: Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.
Documentation: Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.
Required Skills & Qualifications
Implementation Experience: Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)
Experience: Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator
Core Module Expertise: Strong, technical knowledge, and implementation experience with:
- ITSM(Incident, problem, change, knowledge, and catalog/request management)
- CSM(Customer Service Management)
Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.
Technical Proficiency: Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)
Process & Change Management: Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.
Never miss an opportunity! Create an alert based on the job you applied for.
