Site Reliability Engineer (SRE) Lead, Payments and Banking

Job Title: Site Reliability Engineer (SRE) Lead, Payments and Banking Work Arrangement: Hybrid, three days onsite and two days remote Location: Charlotte, NC Employment Type: Contract, 12 months or longer Engagement Type: W2 Final Interview: Final round in person Screening Note (internal, not for publication): Client i8is, end client Bank of America. Direct client (MSP/VMS). Pay range $55 to $60 per hour. 1 opening, 8+ years. Screening instructions from the vendor: local W2 candidates in Charlotte, NC able to work three days onsite; must have genuine hands-on SRE experience, NOT L2 or production support or DevOps only; payments and banking domain, Dynatrace, Splunk, SLO/SLI/error budget, automation, observability, and SRE transformation experience required; leadership and demonstrable reductions in incidents, MTTR, and operational toil strongly preferred. Both are recorded here for screening reference and are deliberately NOT published in the advertisement. The citizenship restriction carries 8 U.S.C. 1324b exposure unless a legal or contractual basis is documented, and profile age works as a proxy for age and for recent entrants to the US workforce. Confirm the basis with the client before either is used as a stated hiring criterion. Source inconsistency to resolve with i8is: the requirement header states two virtual rounds with a possible onsite, while the body states one to two rounds with the final round in person. Original vendor submission deadline was 09/17/2026. Position Summary Dhaka Technologies Limited Company is hiring on behalf of our client, i8is, in support of their end client, Bank of America, for a Site Reliability Engineer Lead to design and lead reliability engineering across banking and payments. This is a hybrid contract role based in Charlotte, NC, with three days per week onsite. The SRE Lead establishes SRE standards, automation, and learning practices to improve resilience, reduce incidents, and scale engineering led operations. The hiring manager has identified payments experience, hands-on SRE experience, Dynatrace, and Splunk as the key needs for this role, and is specifically looking for genuine Site Reliability Engineering background rather than adjacent experience in production support, L2 support, or DevOps. Required Qualifications Leads Site Reliability Engineering (SRE) strategy, automation, reliability by design, and observability. Reduces incidents and improves recovery. Skilled in resilient engineering, risk control, and scaling operations across complex banking and payments environments. Must have experience in all four key pillars of Site Reliability Engineering. Hands-on experience with Dynatrace and Splunk. Ability to work a hybrid schedule from Charlotte, NC. Desired Qualifications Eight or more years of experience. Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers. Excellent written and verbal communication skills. A top performer is a transformation leader who can turn a traditional support organization into a data driven reliability engineering function, and prove the improvement through SLOs, automation, resilience, and reduced operational toil. Has successfully led an SRE transformation in a large regulated enterprise. Has implemented SLO, SLI, and error budget frameworks at scale. Can show tangible reductions in incidents, MTTR, operational toil, and reliability risk. Has influenced senior executives to change how reliability is measured and funded. Thinks in terms of engineering reliability rather than production support. Able to solve problems in more ways than a hands-on engineer alone. Compensation and Work Authorization The pay range for this position is $55.00 to $60.00 per hour. The rate may be negotiable based on experience, education, geographic location, and other factors. How to Apply Qualified candidates are invited to submit an updated resume to with the position title in the subject line.