Program Manager

Our client, a an American multinational clothing and accessories retailer company, is looking to hire a Program Manager- Creative Operations in San Francisco, CA.

Role: Program Manager, Creative Operations
Location: San Francisco, CA- Hybrid (4 Days/week onsite)
Duration: 2 months contract (till this year end) with the possibility of extension
Pay Rate: $55/hour - $59.69/hour w2 DOE

About the Role:

• The Program Manager, Creative Operations is responsible for independently leading creative development and execution across PR, Social, and Influencer Marketing. This role serves as a key connector between Creative, Brand Marketing, Production, Merchandising, and external partners, ensuring teams are aligned, timelines are met, and deliverables move seamlessly from kickoff through final execution.
• Working across seasonal campaigns and ongoing marketing initiatives, this role drives cross-functional alignment and accountability, manages project milestones, and ensures channel-specific needs are integrated into the broader creative development process.

What You’ll Do:

• Drive Creative Project Management: Independently own project intake, timelines, milestones, and deliverables across PR, Social, and Influencer initiatives, ensuring alignment with seasonal campaigns and marketing priorities.
• Connect Cross-Functional Teams: Drive alignment with Creative, Brand Marketing, PR, Social, Influencer, Merchandising, Production, and agency teams to align on briefs, creative direction, priorities, and executional needs.
• Integrate Creative Development: Ensure channel partners are engaged early in the creative process, including ideation, campaign planning, shoot logistics, and creative reviews, to support cohesive, integrated campaign execution.
• Manage Creative Workflows: Manage the development of channel-specific deliverables, including press kits, look books, social assets, and influencer content briefs, tracking progress from initial planning through approvals and final delivery.
• Coordinate Production & Asset Needs: Partner with Creative, Production, and Merchandising teams to manage shot lists, product information, image selects, retouching, sample coordination, and other production requirements.
• Facilitate Communication & Alignment: Lead project kickoffs and status meetings, document decisions and next steps, track action items, and ensure stakeholders remain informed and accountable.
• Ensure Timely Delivery: Anticipate and resolve risks, manage shifting priorities, facilitate feedback and approvals, and coordinate final asset handoffs to internal teams and external agency partners.
• Maintain Operational Excellence: Keep project tracking tools and documentation current while identifying opportunities to streamline workflows and improve cross-functional collaboration.

Who You Are:

• Highly organized and detail-oriented, with the ability to manage multiple projects, stakeholders, and competing deadlines.
• A proactive problem solver who anticipates challenges and drives work forward.
• A strong communicator and collaborator who builds effective relationships across creative, marketing, and production teams.
• Comfortable navigating ambiguity and changing priorities in a fast-paced environment.
• Process-oriented, with a passion for improving workflows and enabling creative teams to do their best work.
• Proficient with project management and collaboration tools such as Airtable, Workfront, Figma, Miro, and Microsoft Office.

Qualifications:

• 4–6 years of experience in project management, creative operations, or marketing production, preferably within retail, fashion, lifestyle, or consumer brands.
• Demonstrated ability to independently manage cross-functional creative projects and coordinating multiple stakeholders.
• Familiarity with PR, Social, Influencer Marketing, and creative production workflows preferred.
• Strong written and verbal communication skills.
• Bachelor’s degree or equivalent relevant experience.

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