Atlassian Jira Service Management Engineer

Required Qualifications: 
Atlassian Expertise

• 3+ years of handson experience administering and engineering Atlassian Jira Service Management.

• Strong experience with Jira workflows, request types, SLAs, queues, and automations.

• Experience configuring JSM in complex, multiteam or enterprise environments.

• Proven CMDB experience within Atlassian assets.

ITSM & Process

• Solid understanding of ITIL concepts (Incident, Problem, Change, Request Management).

• Experience implementing governancealigned service management processes in tooling.

• Ability to balance speed of delivery with longterm platform sustainability.

Technical & Analytical Skills

• Experience designing scalable Jira data models that support reporting and audit needs.

• Comfortable troubleshooting complex configuration and automation scenarios.

• Strong documentation and communication skills.

Preferred Qualifications

• Experience supporting regulated environments (e.g., SOC2, HIPAA, HITRUST).

• Experience working in federated or matrixed organizations.

• Atlassian certifications desired but not required.