Mail Engineer

Washington, DC, US • Posted 2 hours ago • Updated 2 hours ago

Full Time

On-site

USD $80,001.00 - 120,000.00 per year

SAIC

Fitment

Dice Job Match Score™

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Job Details

Skills

Security Clearance
Integration Testing
Cloud Computing
Microsoft Exchange
Microsoft Azure
Microsoft Office
Microsoft Outlook
Regulatory Compliance
Messaging
Service Desk
Incident Management
Computer Engineering
Customer Service
Provisioning
Service Level
Design Architecture
Recruiting
Scheduling
Risk Analysis
Testing
Distribution
Change Management
Recovery
Root Cause Analysis
Hosting
Licensing
Management
Risk Management
Reporting
Standard Operating Procedure
SOP
Microsoft
Portfolio Management
Leadership
Master Data Management
Mobile Device Management
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2610442

Location: Washington, DC, US

Date Posted: 2026-03-19

Category: Information Technology

Subcategory: Sys Administrator

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_HYBRID

Description

SAIC is looking for a Mail Engineer supporting the SAIC EITSS contract with U.S. Department of Transportation in Washington D.C. Responsible for supporting all messaging services. Supports the design of messaging architecture and implements enhancements. Assists with workloads, projects, and administrative tasks associated with the operations of the messaging system. Executes mail engineering and operational tasks daily.

Potential candidate is expected to work on-site at DOT HQ 2 days/week.

Top Qualifications, Skills, Experience or Certifications:

Proven Design/Configuration/Integration/Testing/Release/Maintenance/Support of Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, Office Suite, Outlook applications, One Drive for Business and Microsoft Security & Compliance.
Must have minimum of 8 years of experience supporting Enterprise Messaging Services.
Certified in Microsoft O365 or equivalent.

Qualifications

Job Role Specific Requirements:

Must have a minimum of 8 years of experience supporting enterprise messaging services, with a minimum of 5 years supporting Microsoft O365 email systems or equivalent.
Work cooperatively with Federal and Contractor Service Desk, Incident Management Center, Desktop Engineering, Executive Help Engineering, Application Hosting and Infrastructure Engineering teams ensuring successful customer service, troubleshooting, resolution, restoration, provisioning, and availability of Mail and MDM services.
Manage incident requests, restorations based on urgency, impact, priority, Service Level Agreements including assessment, assignment, queue monitoring, resolution, and closure.
Coordinate change and release of Mail and MDM services, functions, patches, and upgrades in production including design, architecture, configuration, staffing, scheduling, impact / risk analysis, approval, communications, testing, implementation, monitoring and operations.
Ensure timely fulfillment of requested Mail and MDM services for role-based access, permissions, specialized communications, distribution groups, availability, and functionality.
Follow critical incident, event, problem, configuration and change management to troubleshoot and restore services caused by outages, and defects.
Troubleshoot, root cause analysis, and apply workarounds and resolutions with IT Application Hosting and Infrastructure teams and third-party product vendors.
Assess security vulnerabilities and incidents, and devise with other team members to implement patch, upgrades, and E-mail blocking remediation reducing threats and risks.
Assess and report performance, access, licensing, capacity, and recommend solutions.
Participate in 24/7 rotation of On-Call support.
Manage and report on Daily Operations driving deliverables, managing expectations, communications, risk management, and reporting to all stakeholders.
Create, update, and maintain designs, architectures, data profiles, licenses, support agreements, standard operating procedures (SOP), work instructions, and knowledge articles.

Preferred skills and qualifications:

Certified in Microsoft O365 or equivalent.
Can maintain an effective customer relationship and workload/portfolio management with Federal and Contractor leadership, as well as End-users for delivery of Mail and MDM services.
Highly cohesive team member and a change agent while serving as a consultant.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2610442
Posted 2 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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