The Senior Testing and Change Management Consultant is an onsite contractor role supporting high-priority solution delivery through structured testing, change management, release planning, and customer-facing cutover execution. This role partners closely with business stakeholders and cross-functional teams to develop comprehensive test plans, prepare users for change, and ensure releases are delivered with minimal disruption. The ideal candidate brings senior-level experience in testing and change management within customer support or service-oriented environments where customer experience, operational continuity, and implementation readiness are critical.
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Develop, manage, and maintain comprehensive test plans that support successful solution delivery and business readiness.
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Partner closely with business stakeholders to understand requirements, align testing activities, and ensure solutions meet business needs.
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Lead and coordinate testing efforts across project phases, including planning, execution, tracking, defect management, and stakeholder reporting.
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Support change management activities, including stakeholder communications, training coordination, change impact assessments, and organizational readiness planning.
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Create and execute release and deployment plans that reduce business disruption and support seamless adoption.
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Plan and manage customer-facing cutovers, ensuring operational teams, support teams, business users, and technology partners are aligned and prepared.
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Coordinate cross-functional teams throughout testing, deployment, cutover, and post-release support activities.
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Identify and mitigate implementation risks related to testing gaps, user readiness, business continuity, customer experience, and operational impact.
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Facilitate readiness checkpoints, status meetings, go/no-go discussions, and post-implementation reviews.
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Communicate clearly with stakeholders at all levels to keep teams informed, aligned, and accountable.
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Support adoption by ensuring training, communications, support materials, and transition activities are delivered on time.
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Maintain focus on customer experience and service continuity throughout the change, release, and deployment lifecycle.
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7–15 years of relevant experience in testing, change management, release management, deployment coordination, or related solution delivery roles.
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Strong experience developing and managing comprehensive test plans in complex business or technology environments.
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Demonstrated ability to partner with business stakeholders to support successful solution delivery.
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Experience leading change management activities, including stakeholder communications, training coordination, and organizational readiness planning.
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Experience creating and executing release, deployment, and cutover plans that minimize business disruption.
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Proven experience planning and managing customer-facing cutovers, including cross-functional coordination and implementation risk mitigation.
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Strong background in defect tracking, test execution management, issue resolution, and readiness reporting.
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Preferred experience in customer support, customer service, contact center, or other service-oriented environments.
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Strong understanding of how system, process, or operational changes can impact customer experience and business continuity.
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Excellent communication, facilitation, and stakeholder management skills.
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Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
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Ability to work onsite and collaborate effectively with project teams, business users, and leadership.
