Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to deliver hands-on technical assistance at a manufacturing site in Louisville, Kentucky. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving day-to-day technology issues, supporting employees in person, and serving as a trusted IT presence for both office and plant operations. The role works closely with a broader technology team while taking ownership of onsite support for local users and equipment.

Responsibilities:
Deliver in-person technical support for end users across office and production settings, resolving a wide range of desktop and device-related issues.
Diagnose and address problems involving Windows workstations, business applications, printers, accessories, and routine connectivity concerns.
Set up, image, configure, and deploy desktops and laptops for new team members and current employees, including device refresh and replacement activities.
Administer basic Active Directory tasks such as account updates, password assistance, and security group maintenance.
Support manufacturing print devices, including Zebra label printers and multifunction equipment, with troubleshooting and connectivity checks.
Assist with Microsoft 365 and local workstation configuration, including application installs, domain enrollment, and controlled access setup.
Record incidents and service requests in the ticketing platform, maintain accurate support notes, and route advanced issues to specialized IT teams.
Provide limited support for macOS devices and legacy platforms, including user access issues tied to older business systems.
Coordinate with external vendors and travel occasionally to other locations for training, service coverage, or equipment support.

Requirements

Proven experience providing Level I-II desktop or help desk support in a detail-oriented business environment.
Strong hands-on knowledge of Windows 10 troubleshooting for hardware, software, and end-user computing issues.
Practical experience with Active Directory Users and Computers, including user account and group management.
Familiarity with Microsoft 365 administration and support for common productivity and access issues.
Experience with computer imaging, device deployment, and workstation configuration using standard desktop support tools.
Ability to troubleshoot printers, label printers, multifunction devices, and related peripheral equipment.
Working understanding of basic networking concepts and the ability to identify when issues should be escalated.
Strong communication, customer service, and documentation skills, with the ability to work independently while partnering with a broader IT team.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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