Network Voice Engineer – Remote | NY State Travel Required

About Us

Tryfacta is a leading, nationally renowned Workforce Management Solution provider serving private and public-sector organizations across the United States. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial staffing solutions.

Founded in March 1996, Tryfacta has a presence across all 50 states. We are recognized among the fastest-growing companies by Inc. Magazine''s Inc. 5000 and are committed to delivering high-quality workforce solutions.

Tryfacta is certified by The Joint Commission for Healthcare Staffing Services and maintains numerous ISO certifications reflecting our commitment to quality and continuous improvement.

Job Summary

Tryfacta is seeking a Network Voice Engineer for our client in Albany, NY 12203. This is a 1-year temporary contract opportunity.

Position Title: Network Voice Engineer
Location: Albany, NY 12203
Work Arrangement: Remote
Travel: Required within New York State for physical work on network and voice infrastructure
Duration: 1 year
Schedule: 37.5 hours/week

Responsibilities

• Manage enterprise LAN, SD-WAN, and voice services.
• Develop, support, and maintain voice services to meet organizational needs.
• Provide leadership and training to IT support staff for voice-related MADC tasks.
• Ensure software and hardware support and maintenance contracts remain current.
• Design, implement, and document IP network architecture and services.
• Schedule and handle off-hours support and network outages.
• Leverage CMDB and established change-management processes.
• Respond to incoming calls, pages, and emails regarding IT infrastructure issues.
• Operate network tools, components, and peripheral equipment.
• Follow established change-management policies and procedures.
• Escalate outage situations to appropriate IT management.
• Document network changes graphically and within the change-management database (CMDB).
• Coordinate network services with server administrators at cloud-based facilities.
• Support network infrastructure associated with organizational growth and new-construction environments.
• Perform other duties contributing to the objectives of the IT Operations team.

Required Qualifications

• Expert-level knowledge of Cisco network and voice products.
• Expert-level technical knowledge of network services, including DHCP and DNS.
• Strong experience with LAN/WAN/SD-WAN environments.
• Experience designing, installing, maintaining, and documenting computer networks.
• Experience with Cisco and Extreme network equipment.
• Strong experience managing vendor relationships and vendor oversight.
• Ability and willingness to travel within New York State to perform physical work on network and voice infrastructure.
• Strong problem-solving, troubleshooting, and analytical skills.
• Ability to manage multiple priorities and activities simultaneously.
• Strong organizational, time-management, and communication skills.
• Ability to work independently and adapt to changing priorities.
• Professional judgment and the ability to handle sensitive information confidentially.
• Strong interpersonal and teamwork skills.

Preferred Education

• Bachelor''s degree in Computer Science preferred; OR
• Associate''s degree in a STEM field plus 1–2 years of relevant work experience.

No specific professional certification is listed as a requirement for this position.

Technology Environment

• LAN
• WAN
• SD-WAN
• Internet Connectivity
• Cisco Catalyst IOS
• Cisco Network & Voice
• Cisco Meraki Cloud Platform
• SilverPeak
• Aruba
• HPE
• Extreme Networks
• DHCP
• DNS
• CMDB / Change Management

Why This Opportunity?

This is an opportunity to work in a senior network/voice infrastructure environment supporting enterprise connectivity, voice services, network architecture, and organizational growth while working remotely with required travel within New York State.

Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,