L2 Lead / Sr. Functional Consultant-Oracle Service & Field Service (Hybrid Onsite)

Job Title

L2 Lead / Sr. Functional Consultant – Oracle Service & Field Service (Hybrid Onsite)

Location

Milpitas CA

Duration

6 months

Interview Type

Virtual

Note

This position have 2 roles

1) Need more than 14+ Yr's

2) Need between 9-12 Yr's

Description

Role Summary

Lead functional support for Client’s Oracle customer service and field service processes. Client’s  services installed semiconductor equipment, so this role covers service requests, field service scheduling and dispatch, installed base and service contracts. These are onsite (USA) positions working with Client’s business users and directing the offshore support team.

Key Responsibilities

•     Resolve L2/L3 incidents and service requests in Oracle Fusion Service / Field Service (OFSC), or in EBS Service modules where applicable.

•     Support service request management, installed base / asset tracking, service contracts, entitlements, warranty and depot repair flows.

•     Support field service dispatch, scheduling, technician mobility, parts/debrief and integration with inventory and billing.

•     Act as functional lead: review solutions, guide the offshore team and own the quality of RCA and fixes.

•     Gather requirements for minor enhancements; write functional specs; configure and test changes.

•     Run regression testing for Oracle quarterly updates and support UAT with business users.

•     Work with the business (customer service, field engineering) to resolve process gaps and improve adoption.

Top Skills

Required Skills & Experience

•     Strong functional experience in Oracle Service Cloud / Fusion Service and/or Oracle Field Service (OFSC), or EBS Service (TeleService, Field Service, Install Base, Service Contracts).

•     End-to-end understanding of service lifecycle: call-to-resolution, contracts/entitlements, field dispatch, parts and billing.

•     AMS experience with SLA-driven ticket handling.

•     Ability to write functional specs and test scripts and to work with technical teams.

•     Strong client-facing and stakeholder-management skills.

Preferred / Good to Have

•     Oracle Cloud CX Service / Field Service certification.

•     Experience in a high-tech or capital-equipment service organization.

Education

B.E. / B.Tech / MCA / M.Sc or an equivalent degree

Recruiter

Contact: Sameer - - Seven one nine - two three nine - Five five five five