seeking a System Support Engineer with strong backend and networking expertise to support and optimize our high-load infrastructure. This role is critical in ensuring stability, scalability, and reliability of systems that manage network KPIs, API services, and data pipelines. The engineer will also play a key role in upcoming migration efforts from legacy environments to modern platforms (OpenShift/Kubernetes).
Responsibilities
Manage and support VMs running cron jobs for KPI collection.
Troubleshoot and resolve infrastructure issues including CPU spikes, memory/swap exhaustion, and disk utilization.
Optimize cron scheduling and server monitoring to improve performance and reliability.
Support backend services hosting APIs, frontend UI, and data processing pipelines.
Handle high-throughput systems consuming Kafka messages.
Manage file staging and ingestion pipelines into Snowflake.
Administer SSL certificates for frontend services and OAuth authentication for APIs.
Collaborate with infra teams on migration planning and execution (OpenShift/Kubernetes).
Provide system-level troubleshooting for Snowflake timeouts and integrations.
Ensure secure and efficient operations across routing, firewalls, and protocols.
Required Skills & Experience
Strong Linux administration (RHEL 8/9).
Deep networking knowledge (routing, firewalls, protocols).
Proficient in Python for automation and backend support.
Experience with:
Cron scheduling and optimization
Server monitoring and troubleshooting
High-throughput systems (Kafka, pipelines)
Certificate management (SSL/TLS)
API authentication (OAuth)
Awareness of Snowflake behavior and troubleshooting.
Preferred Qualifications
Exposure to containerization and orchestration (Docker, Kubernetes, OpenShift).
Experience supporting large-scale telecom or network environments.
Familiarity with CI/CD pipelines and DevOps practices
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