ManageEngine Consultant

Role: ManageEngine Consultant

Location: 100% Remote

Duration: 6+ months

We need a resource who has ManageEngine experience who can help us stand up/ build-out Asset Explorer (part of the ManageEngine ServiceDesk Plus suite). Our biggest struggle/hurdle right now is getting SSO and AD (Entra) solution stood up. We re working with ManageEngine directly, but if you know anything about this vendor, it is difficult to get good direction from them so we need someone who knows this app and can work with our Asset Manager, to build it out properly for our initial needs (laptops, desktops, printers, peripherals (consumables)). We currently manage assets differently across locations and primarily via excel files, so this Asset Explorer solution is critical to standardizing and streamlining our asset tracking and inventory."

Responsibilities:

• General Configuration
• Configure user details
• Configure incoming and outgoing email settings
• Define product types
• Define regions, sites, and departments
• Define operational hours and holidays
• Import users from Active Directory
• Enable SSO
• Create technicians and defining roles
• Create user groups
• Create support (technician) groups
• Explain technician scheduler
• Asset Management Workflows
• Configure workflows
• Schedule periodic audits
• Manage hardware inventory
• Support remote control tools (barcode scanners)
• Maintain detailed asset inventory
• Reports and Dashboard
• Demonstrate default and custom reports
• Configure and customize dashboards
• Schedule reports and explain query reports
• Admin operations
• Backup scheduling, archiving, portal settings, customization, helpdesk customizer
• Implement best practices tailored to business needs
• Provide basic troubleshooting tips