Customer Journey Analytics Architect (CJA)

Senior Architect, Customer Journey Analytics
Remote & Fulltime 

About the Role

We are seeking a Senior Architect, Customer Journey Analytics (CJA) to lead the design and delivery of enterprise analytics solutions using Adobe Customer Journey Analytics and Adobe Experience Platform.

This is a hands-on, client-facing role for an experienced CJA practitioner who can translate business and measurement requirements into scalable analytics solutions. The ideal candidate also has practical experience using AI assistants and agents to accelerate analytics, solution design, and technical workflows.

What You’ll Do

• Architect and implement Adobe CJA solutions, including connections, data views, components, calculated metrics, and derived fields.
• Lead Adobe Analytics-to-CJA migrations, from solution design through validation.
• Design identity strategies, including Person ID selection and field-based vs. graph-based stitching.
• Translate business requirements into measurement frameworks, solution designs, and data-layer specifications.
• Diagnose data quality, identity, collection, and ingestion issues impacting CJA.
• Work across Adobe Experience Platform, XDM, Web SDK, Mobile SDK, Adobe Tags/Data Collection, and data ingestion.
• Apply AI assistants and agents to analytics, architecture, and troubleshooting workflows.
• Define and test the instructions, context, guardrails, and business rules used by AI agents interacting with analytics data.
• Lead client workshops and technical design discussions, partnering across business, product, analytics, and engineering teams.
• Serve as a senior technical advisor and mentor to consultants and delivery teams.

What We’re Looking For

• Deep, hands-on expertise with Adobe Customer Journey Analytics.
• Experience architecting CJA connections, data views, components, derived fields, and enterprise measurement solutions.
• Experience with Adobe Analytics-to-CJA migrations and identity architecture.
• Strong understanding of Person ID selection and identity stitching strategies.
• Strong knowledge of measurement design and digital analytics implementation.
• Working knowledge of Adobe Experience Platform, XDM, Web SDK, Mobile SDK, Adobe Tags/Data Collection, and data ingestion.
• Practical experience using generative AI and AI agents in analytics or technical workflows.
• Ability to translate business needs into clear technical architecture and implementation requirements.
• Strong consulting, communication, stakeholder-management, and technical-leadership skills.

Preferred Experience

• Enterprise-scale CJA implementations across multiple channels, datasets, or digital properties.
• Adobe Experience Platform and broader Adobe Experience Cloud architecture.
• Familiarity with Adobe Journey Optimizer (AJO) and Adobe Real-Time CDP (RTCDP) and how they fit within the broader Adobe Experience Platform ecosystem.
• Analytics governance, identity, and data-quality frameworks.
• Agentic AI or generative AI applied to analytics, automation, or decision-support use cases.
• Relevant AI certifications or credentials from recognized AI, cloud, and technology providers.
• Adobe certifications related to Customer Journey Analytics, Adobe Analytics, or Adobe Experience Platform.
• Experience delivering complex analytics solutions in a consulting environment.