Desktop Support (Tier 1)

RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Support Technician (Tier 1).

Overview:
A Kforce client has an exciting opportunity for a Desktop Support Technician to provide Tier 1 (intermediate level) technical support within an enterprise computing environment. This role focuses on supporting desktop and laptop systems, resolving end-user hardware and software issues, and delivering high-quality customer service in a fast-paced setting.

Responsibilities:
* Provide Tier 1 desktop and laptop support for hardware, software, and peripheral devices
* Unpack, configure, and deploy new desktops, laptops, and related equipment
* Install, configure, troubleshoot, and maintain operating systems and end-user applications
* Support Microsoft Office products, including Word, Excel, PowerPoint, Visio, and Project
* Perform equipment moves, adds, and changes for desktops, laptops, monitors, printers, and peripherals
* Support LCD projectors, TVs, monitors, printers, and plotters
* Assist with basic PC networking issues and user access within Active Directory environments
* Provide end-user training on basic device and application functionality
* Research and recommend solutions for new or unfamiliar technical issues
* Fully document incidents, service requests, and resolutions in the ticketing system
* Develop and maintain troubleshooting documentation and installation procedures
* Maintain current technical knowledge through independent research and skill development
* Deliver professional, customer-focused support to users at all levels of the organization

REQUIREMENTS:
* Associate degree in Computer Maintenance Technology, Computer Help Desk Support, Computer Network Administration, or a related field or equivalent combination of education and relevant IT experience
* Experience installing, configuring, supporting, and maintaining personal computers and hardware
* Working knowledge of Windows operating systems and Active Directory
* Basic understanding of PC networking concepts and terminology
* Experience supporting printers, plotters, monitors, and presentation equipment
* Proficiency with Microsoft Office and standard productivity tools
* Strong analytical and problem-solving abilities
* Excellent written and verbal communication skills
* Proven customer service and interpersonal skills
* Ability to work independently and make sound recommendations
* Ability to meet established goals and service objectives
* Comfortable adapting to changing technologies, processes, and business needs
* Ability to work rotating schedules as required
* Ability to distinguish colors for identification of electronic components and wiring

Preferred Qualifications:
* Industry-recognized IT certifications (e.g., CompTIA A+, Microsoft certifications)
* Experience supporting technical environments related to construction, maintenance, or field operations
* Prior experience in an enterprise desktop support environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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