Desktop Support Technician - Intermediate

Warwick, RI, US • Posted 3 hours ago • Updated 3 hours ago

Contract Independent

Contract Corp To Corp

Contract W2

6 Months

No Travel Required

Able to Sponsor

On-site

Depends on Experience

Beacon Systems, Inc

Fitment

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Job Details

Skills

Microsoft Windows 11
Microsoft 365 (O365)
Active Directory
Azure Intune device management

Summary

Job Title: Desktop Support Technician - Intermediate

Location: Onsite - Warwick, RI

Duration: 6 Months

Infrequent travel may be required to Providence, RI 02903.

Position Overview

The successful candidate will work closely with existing Technical Support staff and collaborate with teams across the agency to troubleshoot issues, fulfill service requests, deploy new technologies, and provide outstanding customer service. This position requires both strong technical expertise and the ability to communicate effectively with users of varying technical backgrounds.

Key Responsibilities

Provide technical support via phone, email, ticketing system, and in-person assistance.

Diagnose and resolve hardware, software, operating system, and connectivity issues.

Support and troubleshoot Microsoft technologies, including:

Windows 11

Microsoft 365 (O365)

Azure Intune

Active Directory

Provision and configure new Windows PCs and iPhones through Microsoft Intune.

Deploy and manage applications for Windows and iOS devices.

Create, edit, and maintain Intune device management policies.

Configure and troubleshoot local and network printers.

Unpack, install, and set up computer equipment and peripherals at user workstations.

Troubleshoot Dell desktop and laptop hardware.

Respond to incidents, problems, and service requests in a timely manner.

Clearly explain technical solutions to both technical and non-technical users.

Collaborate with IT staff and business teams to support agency operations.

Provide occasional troubleshooting and support for large conference room and boardroom audio/visual (A/V) systems.

Assist with technology deployments, asset management, and documentation.

Required Qualifications

Experience providing desktop support in a professional enterprise environment.

Strong working knowledge of:

Microsoft Windows 11

Microsoft 365 (O365)

Azure Intune device management

Active Directory

Experience troubleshooting software applications and Dell hardware.

Ability to support and manage desktop, laptop, mobile, and peripheral devices.

Strong analytical and problem-solving skills.

Excellent customer service and communication abilities.

Ability to work effectively both independently and as part of a team.

Ability to lift, unpack, transport, and install computer equipment and peripherals as needed.

Preferred Qualifications

Experience with scripting and automation.

Experience with SFTP processes and file transfer technologies.

Familiarity with mobile device management best practices.

Experience supporting conference room and A/V technologies.

Exposure enterprise IT service management and ticketing systems.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10230636
Position Id: 9122549
Posted 3 hours ago

Company Info

About Beacon Systems, Inc

Beacon Systems (BeaconGov) is provider of strategic technology and business solutions to federal government entities alongside partners with strong federal, state and local backgrounds.

Senior Partners are military veterans who served our country with dignity and commitment. Our solid core staff and existing partnerships can readily access technical and support personnel nationwide.

BeaconGOV specializes in providing comprehensive Information Technology (IT) support services offering complete application development and implementation services, outsourcing, support, and training for enterprise wide systems that all synthesize into a smoothly integrated operation that will consistently aid in the advancement of the business from one level of production and efficiency the next level.

Beacon Systems is a Small, minority- woman-owned, and 8(a)/SDB certified company that demonstrates the season qualities of a larger company. Its management comprises of industry leaders with strong federal backgrounds who have demonstrated running successful companies and committed to results for our clients.

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