Description
The Team is staffing a project manager to drive our design and implementation of our ServiceNow Knowledge Base. This role is focused on augmenting the team by adding skills that address current bottlenecks, particularly in the migration of Knowledge Management content and processes to ServiceNow.
Migration of knowledge related to security vulnerability remediation
Lead the migration of our existing content and supporting processes from current state of confluence to the ServiceNow KB
Design how our KB will be organized in ServiceNow
Structure hierarchy templates
Define personas involved
Develop a plan to maintain existing content
Collaborate with cross-functional teams to ensure seamless integration.
Translate existing operating routines into target environment
Manage project routines and leadership communication to ensure leadership visibility of the work.
Serve as an advocate coach-trainer to our team on the KMS module on SN
Develop and document workflows and procedures for the migration.
Provide training and support to end-users post-migration.
Experienced Project Manager
7+ years of experience in design and implementation of knowledge module (KMS) in ServiceNow
Working knowledge of other modules outside of KMS
Strong knowledge of other ServiceNow platform modules (CMDB, ITSM).
Experience in Knowledge Management systems and processes, including overseeing a team of technical writers creating content.
Excellent communication and project management skills.
Ability to work collaboratively in a team environment.
In a dynamic fast-pasted environment
Certification in ServiceNow Administration or Implementation
KCS certification
Prior experience in IT Change Leadership roles
Familiarity with agile methodologies
AI experience, exposure to Copilot
5+ years' experience with ServiceNow Vulnerability Response Module is preferred
Working with patching or some technical domain
Skills
Servicenow, Implementation, Development
Top Skills Details
Servicenow,Implementation,Development
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Charlotte, NC.
Pay and Benefits
The pay range for this position is $65.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Feb 20, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-005830572
- Posted 4 hours ago
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