Communications Services Analyst I- Locals only
Pyramid Technology Solutions, Inc.
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Job Details
Skills
- VOIP
- PBX
- IVR
- ACD
Summary
Job Role: Communications Services Analyst I
Location: Los Angeles, CA – Onsite (90063)
Duration: 12 Months Contract
Travel: 10%
Skills Required:
The Communications Service Analyst I will possess knowledge and experience in customer service; flexibility; interpersonal skills; leadership; organizational awareness; problem solving; excellent oral and written communication skills; and be proficient in Microsoft Office software.
Experience Required:
This classification requires a minimum of three (3) years of experience interacting with end user organizations in coordinating the planning, design and provisioning of voice and data telecommunications services, equipment, and systems to meet operational requirements.
Additional Experience Required:
At least 3 years of cloud technology experience such as Microsoft TEAMS, Cisco Webex and ACD/Call Accounting or similar. 3 years of experience with legacy voice, VoIP, PBX, IVR, and ACD or similar. 3 years of experience with Amazon Connect (AWS), Zoom, and Cisco UC or similar. 3 years of familiarity with service request lifecycle, vendor coordination, and on-site evaluations or similar.
Education Required:
A high school diploma or equivalent. A valid California Class C Driver License with no restrictions.
Additional Information:
Travel is required within Los Angeles County to help support site surveys, project migrations and decommission of equipment. Candidate must have a valid driver''s license without restrictions and must have reliable operable vehicle.
- Dice Id: 10125301
- Position Id: 9040745
- Posted 1 day ago
Company Info
We, at Pyramid Technology Solutions (PTS), provide you world-class and highly satisfactory services across various verticals like IT consulting, business technology, and software development and professional staffing.
Founded in 1998, PTS has come a long way earning experience, continued success and a well-satisfied clientele and is a one-stop solution for all the IT needs.
The lateral surfaces of Specialized Staffing, IT services and Product management converge to a single point that forms the apex for our pyramid, the Pyramid Technology Solutions (PTS) on the base of integrity, customer satisfaction, cost-efficiency and eminent skills. Just like a pyramid, we progress with power coupled with high expertise, high efficiency and high energy. We will meet your needs within two to four weeks, at the best price, with unmatched direct one on one customer service.
We are powered by an army of highly skilled professionals across all the domains who deliver lifecycle solutions, which are on par with CMMI Level 3 standards. The services include development, migration, testing, support and maintenance along with IT staff augmentation services, besides spanning across ERP and cutting-edge IT. Ability coupled with ease, expertise blended with experience come natural to us at PTS as we envisage emerging as an ISO-certified company in the near future.
No longer would you go for the random resources as long as we partner you in specialized staffing. Our team of experts ensures you a hassle-free experience of recruitment of some of the best personnel for your organization. After all, we believe it is the staff that makes any company stand firm.
While we help you cut costs and focus on your business needs and expand your orbit of growth, we ensure transparency and quality in every project we embark on. We, at PTS, are devoted to provide you apt solutions with the right platforms and sophisticated technology for all your business needs.
We serve companies in North America and Asia. We're based in metropolitan Indiana with offices in Chicago, Los Angeles and New York. Our wholly owned, fully equipped development centers are located in Hyderabad and Vijayawada, India.
Vidyasagar Kavala
Account Manager @ Pyramid Technology Solutions, Inc.
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