Technical Support Specialist

Jacksonville, FL, US • Posted 3 days ago • Updated 3 days ago
Contract W2
On-site
Depends on Experience
Fitment

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Job Details

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Summary

We are seeking a Desktop Support Technician to serve as the front line of IT support for a large user base within a healthcare environment. This role acts as a “face of IT,” delivering high-quality technical support while ensuring a positive user experience. The ideal candidate is customer-focused, adaptable, and comfortable supporting users with a wide range of technical abilities.


Responsibilities:

  • Provide remote desktop support for Windows-based users across a large enterprise environment.
  • Troubleshoot and resolve hardware, software, and endpoint issues, including Microsoft 365 and Microsoft Exchange.
  • Assist users of varying technical skill levels, including providing hands-on support when needed.
  • Deliver consistent, professional, and customer-focused support experiences.
  • Document issues and resolutions, escalating when appropriate.

Must-Haves:

  • Hands-on experience supporting Windows desktop environments.
  • Professional experience with Microsoft Intune.
  • Experience supporting Microsoft 365 and Exchange environments.
  • Strong communication and customer service skills.
  • Team-oriented mindset with a coachable and adaptable approach.
  • Ability to support both non-technical users and executive-level stakeholders.

Nice-to-Haves:

  • Experience with Jira Service Management.
  • Familiarity with Active Directory.
  • Experience supporting healthcare environments.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10524239
  • Position Id: 1866
  • Posted 3 days ago
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