Clinical Application Support Engineer

Location: Preferably PA, however, the client is open to anywhere in the US as long as they are in the EST time zone.

Experience: 8+ yrs.

Required Skills: Healthcare domain, MS SQL, SSIS, .NET, ETL 

Desired: C#, IBM DataStage

Expectations: 

• Flexible schedule to support clinical operations
• Oncall support, including nights and weekends
• Willing to respond to afterhours production issues

Duties:

Application Support

• Support clinical, PHM, and MCO applications (care management, utilization management, reporting)
• Provide daytoday production support for clinical and population health systems
• Assist with application implementations, upgrades, and postgolive stabilization
• Troubleshoot issues impacting clinical workflows, care coordination, and reporting

Integrations

• Monitor and support integrations between clinical apps, PHM platforms, data warehouses, and downstream systems
• Investigate and resolve interface failures, data delays, and integration errors
• Coordinate fixes with development and vendor teams

Data & ETL Support

• Analyze and resolve data quality, reconciliation, and transformation issues
• Support ETL pipelines used for clinical, PHM, and MCO reporting
• Perform sourcetotarget analysis to find root cause of data issues
• Work with data and application teams on permanent fixes

Incident & Operations

• Participate in incident management, problem management, and RCA
• Respond to production issues affecting clinical and PHM systems
• Document incidents, fixes, and preventive actions
• Ensure ongoing system stability

Collaboration & Communication

• Work closely with application, ETL, database, infrastructure, and vendor teams
• Clearly communicate issues and resolutions to clinical and business users
• Create and maintain support documentation and runbooks