Help Desk Analyst - Onsite

Harrisburg, PA, US • Posted 1 day ago • Updated 1 day ago
Contract Independent
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

  • Help Desk Analyst
  • security operations center
  • problem-solving skills

Summary

Title:Help Desk Analyst - Onsite
Location:Harrisburg,PA
Length:Long term
Restriction:w2 or c2c
 
 
 
Description: 
 

***In Person interview***  Long term contract  ***Onsite***

Position Description

These Tier I level analysts will act as a core member of the NSOC team, contributing to overall operational readiness and support a 24/7 shift schedule. Interested candidates must be willing to take on other shifts.

Description of Duties

  • Support a 24/7 schedule, including nights, weekends, and holidays as needed.
  • Provide proactive, on-site monitoring and response for mission-essential communication sites and information systems.
  • Classify, prioritize, and escalate alerts promptly to ensure timely resolution.
  • Follow established procedures for data collection, triage, analysis, classification, and escalation to meet performance targets.
  • Capture, log, respond and escalate events from email, chat, voice, and other systems with accurate documentation.
  • Collect and analyze technical data to classify events, distinguish valid issues from false positives, and maintain triage accuracy standards.
  • Work with team members to develop and refine playbooks, dashboards, metrics, and detection strategies.
  • Coordinate effectively with stakeholders to ensure clear understanding of incidents and recommended response actions.
  • Provide support during network and security incidents, assisting with resolution efforts as directed.

Desired/Required Skills

  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced, high-stakes environment
  • Excellent communication and documentation abilities
  • Willingness to work flexible shifts in a 24/7 schedule
  • 1-3 Years of experience working in a security operations center.

Skills/Requirements

  • Willingness to work flexible shifts in a 24/7 schedule Required
  • Excellent communication and documentation abilities Required
  • Strong analytical and problem-solving skills Required
  • 1-3 Years of experience working in a security operations center

.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: msyca001
  • Position Id: SMZ - 807744
  • Posted 1 day ago
Contact the job poster
SG

Shaji Gazni

Recruiter @ MSYS Inc.
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