Sr Billing Analyst (P&C Insurance)

Summary

− Must have experience in Majesco Billing product implementation and maintenance support.

− Production Support (initial focus) clean up and new incident handling, Jira/Service Now ticket management, and reconciliation correction coordination.

− Analyze complex business needs and processes, document detailed requirements, assess feasibility/costs, and recommend optimal solutions based on performance analysis and industry research.

−Lead and manage projects, coordinate cross-functional activities, and drive problem resolution to meet customer expectations.

−Design and oversee release testing (test strategies, cases, monitoring) and review/approve system behavior to ensure alignment with business objectives.

−Communicate and train stakeholders (internal and external), prepare user documentation and communication plans, and provide technical/user support as needed.

Qualifications

−12+ years’ experience as a Business Analyst, Product Analyst, Technical Analyst, Systems Analyst, or similar role; experience in P&C billing, payments, policy integration, or finance systems preferred.

−Proven ability to write clear requirements, user stories, and acceptance criteria.

− Experience supporting cross functional delivery with engineering and operations (requirements to deployment).

−Strong analytical skills with experience using data to inform priorities and measure outcomes (SQL, Excel, or BI tools).

−Excellent written and verbal communication skills; comfortable engaging stakeholders at multiple levels.

−Familiarity with Agile practices and backlog management.

Preferred qualifications

−Experience with legacy system rationalization, migration planning, or integration mapping.

−Knowledge of insurance billing platforms (e.g., Majesco) or payments integrations (OneInc, CollectOne, Adyen).