Desktop Support Analyst

TEKsystems has a need for a desktop support analyst for a 4-6+ week project in downtown Denver.
Job Description
The role of the IT User Support Analyst (Contractor) is to provide desk side support to the business. This involves taking ownership of incidents & requests that have been assigned or escalated to the desk side team. They are responsible for troubleshooting these through to resolution in a timely and consistent manner, meeting customer satisfaction and continuous service delivery demands, thus cultivating a first-class consistent experience for the business.
This individual provides support primarily to the Denver office, but may also be called upon to assist the user base of other offices in the region and across the U.S. when local offices may be closed or there are no onsite support personnel available. The bulk of support is provided remotely using remote desktop tools but there is often a requirement to also undertake desk visits.
INCIDENT MANAGEMENT
Use the incident management tool to record and accurately create and update all incidents/requests in line with defined quality requirements;
Maintain high levels of incident ownership through the incident life-cycle to satisfactory customer resolution;
Categorize and escalate incidents and service requests in line with the firm's incident management process;
Set the user's expectations in relation to incident resolution or service request fulfillment. These should be in line with the agreed SLTs; and
Provide timely and constructive feedback in de-escalations of incidents/requests that have been incorrectly assigned.
MAIN RESPONSIBILITIES
Responsible for providing a highly mobile and high quality support service to the office by resolving incidents/requests in a timely fashion, remotely or in person;
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible;
Install, configure, upgrade, and support hardware such as, but not limited to, laptops, desktop PCs, printers, telephones, and mobile devices;
Install, upgrade, and troubleshoot all applications that fall under the HL application suite;
Assist in testing new software & hardware, providing constructive feedback as required;
Maintain accurate inventory levels and associated records;
Follow appropriate processes and procedures in relation to assets' life-cycle;
Perform desk or departmental moves at a time that doesn't impact the end user's ability to work;
Provide support at events and meetings in line with the business requirements;
Ensure that desktop security configurations and practices are implemented and maintained in line with the firm's policies and procedures;
Assist in knowledge sharing by contributing towards the creation/amendment of support documentation into Knowledge Base;
Understand priorities for the delivery of all IT services and proactively manage own workload, to ensure all deadlines are met;
To constantly and pro-actively look for ways to improve the systems, service, processes, performance. and communication of the IT support services team;
Assist the Training Department, or contracted third parties, with the delivery of scheduled training classes. Follow-up on training provided to new hires;
Support scheduled maintenance windows and assist with system emergencies (i.e., power outages) that require system shutdown, rebooting, post maintenance testing, etc.;
Assist clients and visitors to the office with laptop access and printer installations in conference rooms, visitor offices, etc.;
Assist with the setup and support of audio and video conferences;
Ensure end users are able to use remote access;
Act as an ambassador for the IT Department in all customer interactions;
Other duties as assigned;
Top Skills Details
windows 11,Windows 10,Support,Troubleshooting,Windows,Technical support,Desktop
Additional Skills & Qualifications
REQUIRED SKILLS
Confidently builds rapport and instills confidence with all stakeholders and customers.
Possesses strong trouble shooting skills; Identifies solutions that meet the requirements of the customers, taking a proactive approach to problem solving by identifying patterns and trends.
Ability to analyze service issues and understands independencies.
Excellent communication skills, with the ability to discuss technical concepts confidently and accurately to internal customers.
Comfortable in providing instruction and guidance to individuals and other teams.
Sets appropriate and realistic deadlines and works hard to achieve them.
Makes sound and rational priority decisions concerning own workload.
EDUCATION, CERTIFICATIONS AND/OR EXPERIENCE
Two (2) to four (4) years' experience providing user support in a corporate environment.
College degree is preferred. Experience can be substituted for a degree.
ITIL Foundation accreditation preferred.
Strong knowledge of Microsoft Office 365 (Outlook, Word, Excel and PowerPoint), document management systems, and mobile devices (Andriod, BlackBerry and iOS) preferred.
Familiarity with Windows administration and networking desired.
PHYSICAL DEMANDS
From time to time, this position may require moving computer equipment and printers around the office.
Ability to lift up to 40 pounds.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Denver, CO.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Denver,CO.
Application Deadline
This position is anticipated to close on Apr 6, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.