Manufacturing IT Support Engineer

Lansdale, PA, US • Posted 23 hours ago • Updated 23 hours ago
Full Time
On-site
$80,000 - $100,000/yr
Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

  • Manufacturing
  • ASP .Net
  • VB.Net
  • .Net Core
  • .Net Framework
  • SCADA
  • SLA
  • SQL
  • Oracle
  • ASP.NET
  • .NET
  • Service Management
  • ServiceNow
  • Reporting
  • Visual Basic
  • Communication
  • Database
  • Knowledge Management
  • Knowledge Sharing
  • Management
  • Collaboration
  • Incident
  • Change
  • Capacity
  • Problem

Summary

Job Role: Manufacturing IT Support Engineer

Location: Lansdale, PA/Blue Ball, PA

Job Description:

Must Have Technical/Functional Skills

  • Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
  • Stakeholder management, share regular updates and assist in preparing operational reports
  • Triaging of issues and coordination with cross functional teams for timely resolution
  • Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
  • Maintaining agreed SLA levels and assuring Quality of delivery at all times
  • Good experience as a .Net developer
  • Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net
  • Good Experience on any SCADA platforms
  • Strong experience in database technologies of SQL, Oracle.
  • Interaction with SME s on functional issues
  • Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
  • Tracks and report progress to stakeholders
  • Working experience in ServiceNow and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
  • Working with Manufacturing Customer will be an added advantage

Roles & Responsibilities

  • Day to day incident monitoring and resolution (Service Now preferred)
  • Interaction with client (IT & Business users) on functional issues
  • Triaging of issues and coordination with cross functional teams for timely resolution
  • Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
  • Maintaining agreed SLA levels and assuring Quality of delivery at all times
  • Interaction with SME s on functional issues
  • Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
  • Tracks and report progress to stakeholders
  • Development of functionalities as per requirement provided y customer

Generic Managerial Skills, If any

  • Flexible
  • Excellent communication skills
  • Continuous learning attitude
  • Team worker
  • Meticulous
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10217521
  • Position Id: 9012861
  • Posted 23 hours ago
Contact the job poster
RB

Rajat Bhoyar

Recruiter @ Ztek Consulting
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