ServiceNow Architect

Job Title: ServiceNow Principal Architect  COE & Thought Leadership Experience

Location: Ohio (Onsite or Hybride)

Duration: Contract

Job Description: 

·        Solution Architecture & Strategy

·        Build a U.S.-based ServiceNow consulting practice from the ground up, achieving a $10M+ book of business within 18 months

·        Define and execute scalable delivery methodologies, team structures, and operational standards

·        Collaborate with sales and executive leadership to drive pipeline growth, support RFPs, and close strategic deals

·        Lead the design and delivery of enterprise-grade ServiceNow solutions spanning ITSM, ITOM, ITBM, SecOps, CSM, HRSD, and custom applications.

·        Create a forward-looking ServiceNow platform roadmap aligned with organizational goals.

·        Ensure architecture meets enterprise security, scalability, and compliance requirements.

·        Establish and lead the ServiceNow COE to drive governance, standards, and best practices.

·        Define development frameworks, delivery methodologies, and reusable assets for faster, consistent deployments.

·        Foster a culture of continuous improvement and innovation.

·        Thought Leadership

·        Serve as a strategic advisor to C-suite executives and business leaders on leveraging ServiceNow for digital transformation.

·        Anticipate industry trends and translate them into actionable platform strategies.

·        Represent the organization in ServiceNow community forums, webinars, and conferences to showcase capabilities and innovations.

·        Author whitepapers, case studies, and best-practice guides to influence both internal and external stakeholders.

·        Lead ideation workshops to introduce next-gen ServiceNow capabilities and emerging technologies

·        Inspire and align cross-functional teams toward a shared vision of platform excellence.

·        Delivery & Operational Excellence

·        Oversee technical delivery teams, ensuring quality, timeliness, and adherence to best practices.

·        Perform architectural reviews and ensure solutions meet business and technical KPIs.

·        Track ROI of platform initiatives and communicate measurable business impact.

·        Mentorship & Capability Building

·        Mentor architects, developers, and analysts to strengthen organizational ServiceNow expertise.

·        Conduct enablement programs, training sessions, and capability-building initiatives.

·        Mastery of multiple ServiceNow modules and integration patterns.

·        Strong expertise in cloud-native architectures.

·        Soft Skills: Exceptional communication, influencing, and executive stakeholder management skills.