ServiceNow QA Engineer

Job Title: ServiceNow QA Engineer

Job Location: Phoenix, AZ , Chandler, AZ, Irving, TX | Onsite

Description:

AgreeYa is a global Systems Integrator and is seeking an experienced ServiceNow QA Engineer with a strong background in manual and automated testing to ensure the quality and functionality of our ServiceNow implementations and integrations. The ideal candidate will have a minimum of 3 years of experience working specifically with ServiceNow and 5-6 years of overall experience in software testing. You will work closely with development, business, and functional teams to validate solutions and ensure they meet the highest standards.

Key Responsibilities:

• Design, develop, and execute test plans, test cases, and test scripts for various ServiceNow modules (ITSM, ITOM, ITAM, etc.).
• Perform functional, regression, integration, and end-to-end testing on ServiceNow applications, including configurations and customizations.
• Collaborate with development teams to understand project requirements and ensure accurate test coverage.
• Leverage automated testing tools (e.g., ATF, Selenium) to build efficient testing processes.
• Test ServiceNow workflows, catalog items, scripts, and UI policies to ensure that all implementations meet specified requirements.
• Perform API testing and data validation for integrations between ServiceNow and other systems.
• Identify, track, and report defects in JIRA or a similar bug-tracking tool and ensure timely resolution.
• Participate in Agile/Scrum ceremonies and provide input on user stories and acceptance criteria from a QA perspective.
• Ensure adherence to ServiceNow best practices and help maintain the overall quality of the platform by contributing to continuous improvement processes.
• Collaborate with developers, administrators, and other QA engineers to create a test automation strategy for the platform.

Required Skills & Qualifications:

• 5-6 years of experience in software testing, with at least 3 years dedicated to ServiceNow QA.
• Experience with ServiceNow testing tools such as Automated Test Framework (ATF) and familiarity with external tools like Selenium.
• Strong knowledge of various ServiceNow modules (ITSM, ITOM, ITAM) and ability to test both out-of-the-box features and custom applications.
• Experience with API testing tools such as Postman or SoapUI.
• Proficiency in defect management and test case management tools like ServiceNow, JIRA, TestRail,
• Understanding of ServiceNow data models, workflows, and integrations.
• Solid experience in manual testing and the ability to transition to test automation.
• Experience working in Agile development environments.
• Knowledge of Scripting languages such as JavaScript (for ServiceNow customizations) is a plus.

Preferred Qualifications:

• Certified ServiceNow Administrator or Certified ServiceNow Implementation Specialist.
• Experience with Performance Testing and Load Testing for ServiceNow.
• Exposure to DevOps practices such as CI/CD pipelines.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Attention to detail and a proactive approach to identifying issues.

Education Required:

• Bachelor s degree in computer science, Information Technology, Engineering, or equivalent practical experience.