Pega QA with Smart Dispute

Job Title : Pega QA with Smart Dispute

Job Location : Boston, United States (Remote)

Primary Skill : Smart Dispute (SD), Scrum Methodology, REST/SOAP API

Experience : 10 years

 Job Description :

• Develop and execute end-to-end test strategies, test plans, and test cases tailored specifically to Pega Smart Dispute and payment card dispute lifecycles.
• Collaborate with Business Analysts and Development teams to ensure clear understanding of Acceptance Criteria and functional requirements.
• Test and validate Pega Smart Dispute out-of-the-box (OOTB) workflows, dynamic questionnaires, and custom branch logic for dispute intake and resolution.
• Execute integration and API testing for card network gateways, specifically verifying Visa Resolve Online (VROL) RTSI payloads and Mastercard Mastercam interfaces.
• Validate strict adherence to consumer regulatory compliance timelines, specifically tracking automated SLAs for Reg E and Reg Z Provisional Credit issuance.Translate functional requirements and Epics from Jira into comprehensive manual and automated test scripts.
• Coordinate, manage, and provision complex test data to simulate full end-to-end chargeback scenarios.
• Perform thorough UI, functional, system integration (SIT), and regression testing across multiple deployment environments.
• Actively participate in backlog grooming and sprint planning, providing QA sizing estimates and sequencing test readiness.
• Log, track, and triage defects in Jira, conducting root cause analysis and collaborating with developers for swift resolution.Facilitate User Acceptance Testing (UAT), providing support, test data, and walkthroughs for business stakeholders, if needed.
• Manage and assess the impact of Change Requests (CRs) on existing test suites, updating test cases accordingly during sprint execution.
• Drive the adoption of test automation where applicable, minimizing manual regression effort for future releases.
• Prepare and present QA metrics, defect leakage reports, and sprint quality assessments during leadership reviews.
• Minimum 7+ years of hands-on Quality Assurance experience testing enterprise-grade workflow automation and CRM applications.
• 3+ years of deep domain expertise testing Pega Smart Dispute for Issuers, including a strong understanding of Visa chargeback lifecycles and reason codes.
• Hands-on experience testing REST/SOAP APIs and XML/JSON payloads using tools like Postman, SoapUI, or similar.
• Extensive experience working in an Agile Scrum methodology utilizing Atlassian products (Jira or Xray for test management).
• Experience with test automation tools (e.g., Selenium, Tricentis Tosca) or Pega OOTB Scenario Testing.ISTQB