"L3 Support Engineer (Python & MongoDB)" - Salt Lake City, UT (Fully Onsite)

Role: L3 Support Engineer (Python & MongoDB)

Locations: Salt Lake City, UT (Fully Onsite)

Duration: 12+ Months

Job Description:

• We are seeking an experienced L3 Support Engineer to join our team, specializing in Python-based applications and MongoDB databases.
• The ideal candidate will provide advanced technical support, troubleshoot complex issues, and collaborate with development and operations teams to ensure system reliability and performance.

Key Responsibilities:

• Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases.
• Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity.
• Develop and maintain scripts and tools for monitoring, automation, and reporting.
• Document troubleshooting steps, solutions, and best practices for knowledge sharing.
• Participate in on-call rotation and provide timely responses to critical incidents.
• Communicate effectively with stakeholders, providing updates and post-incident reports.
• Collaborate with development teams to identify root causes and implement long-term solutions.

Required Skills & Qualifications:

• Bachelor s degree in computer science, Information Technology, or related field.
• 3+ years of experience in L3 support or similar roles.
• Strong proficiency in Python programming, experience with Fast API framework and scripting.
• In-depth knowledge of MongoDB.
• Experience with monitoring tools, log analysis, and incident management.
• Familiarity with ETL processes and data streaming concepts.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

Preferred:

• Experience with cloud platforms (AWS).
• Knowledge of key management and encryption best practices.
• Familiarity with CI/CD pipelines and DevOps practices.