Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.
With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.
By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.
Hi,
This is Vinod from Sensiple, Inc. I have the below job opportunity available with my client. Appreciate, if you could kindly go through the job description. If you re interested, kindly respond me back with your recent updated resume.
I would appreciate it, if you can forward this email to your contacts who might be interested, if you are not available.
Position: Mac Desktop Engineer
Work Location: Berkeley Heights, NJ (Onsite)
Duration: Long Term Contract
Job Summary:
The Mac Desktop Engineer (Software & Hardware) JAMF is responsible for engineering, supporting, and continuously improving the enterprise macOS endpoint experience. This role blends macOS device management and automation with hands-on hardware diagnostics and repair for Mac computers and related peripherals. The Mac Desktop Engineer is expected to deliver macOS engineering projects with a focus on stability, security, scalability, and end-user experience, while adhering to enterprise standards and operational best practices. The engineer will use JAMF Pro (and related tooling) to deliver secure, scalable management, improve Self Service workflows, and ensure Macs meet enterprise security and compliance expectations while providing expert break/fix hardware support when needed.
Key Responsibilities:
- Engineer, implement, and maintain macOS management capabilities using JAMF Pro, including enrollment workflows, configuration profiles, policies, and software delivery.
- Standardize and document configurations and policies to improve operational consistency and reduce manual intervention.
- Improve end-user experience through Self Service optimization and automation driven workflows.
- Partner with Security/Identity teams to support modern onboarding and access workflows (e.g., identity-aligned enrollment and posture-based access patterns).
- Delivers macOS engineering projects end-to-end, including design, implementation, validation, documentation, and operational handout.
- Ensures JAMF-managed Mac solutions are secure, scalable, supportable, and aligned to enterprise EUC standards while improving user experience and operational efficiency.
- Diagnose hardware failures on Mac devices (MacBook, iMac, Mac mini) using appropriate diagnostics and troubleshooting techniques.
- Perform component replacements and repairs (e.g., screens, batteries, keyboards, and other FRU/component-level work), validate device health post-repair, and coordinate parts/inventory activities.
- Execute device lifecycle tasks: new device setup, reimaging/rebuilding, system upgrades, peripheral setup, and migration support. Security, Compliance & Risk Alignment.
- Implement and maintain endpoint security measures and ensure macOS devices align to enterprise security policies and compliance expectations.
- Support endpoint security tooling and posture visibility contributing to dashboards and recurring reporting for continuous improvement.
- Provide advanced tier support for macOS incidents and requests; communicate clearly with end users and stakeholders, providing status updates and resolution guidance.
- Collaborate with other IT teams (endpoint, security, network, service management) to resolve complex issues and deliver cross-functional improvements.
- Contribute to onboarding, migrations, upgrades, and EUC initiatives impacting the Mac user base.
- Create and maintain technical documentation, runbooks, and knowledge articles; maintain accurate ticket notes and service records in the organization s ticketing system.
Requirements:
- 3 to 5 years experience in desktop engineering, endpoint operations, or macOS focused EUC roles.
- Demonstrated experience with JAMF Pro administration (policies, configuration profiles, software deployment, and troubleshooting).
- Strong macOS troubleshooting skills across OS, applications, and endpoint configuration.
- Hands-on experience diagnosing and repairing Mac hardware, including common break/fix scenarios.
- Strong communication and customer service skills; able to translate technical issues for non-technical users.
If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to vinod dot pv at sensiple dot com
Regards,
Vinod P V | Sensiple Inc.,
vinod dot pv at sensiple dot com
7 3 2 - 2 8 3 - 0 4 9 9, Ext: 3 7 5
555 US Highway 1 S, Ste 330 Iselin, NJ 08830
Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.
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