NO SPONSORSHIP / NO OPT
SERVICENOW DEVELOPER / AMMINISTRATOR
SALARY: $110k - $125k
LOCATION: Chicago, IL two days onsite
Designing developing and customizing applications on the ServiceNow platform. CMDB implementation and governance configuration and customization of ServiceNow platform to support ITSM. 3 years hands on as a ServiceNow developer administrator strong itsm expertise certified application developer and system administrator must be willing to go into the office 2 days a week
The ServiceNow Developer is primarily responsible for designing, developing, and customizing applications on the ServiceNow platform to support IT Service Management (ITSM) processes. This role also offers opportunities to work with and gain exposure to other ServiceNow capabilities, including Strategic Portfolio Management (SPM), CMDB implementation and governance, Contract Management Pro/Source-to-Pay, Human Resources Service Delivery (HRSD), and Workplace Service Delivery (WSD).
Key Responsibilities
Perform hands-on configuration and customization of the ServiceNow platform to support ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management.
Configure and enhance Service Catalog, workflows, and automation to improve service delivery and user experience.
Develop and maintain integrations between ServiceNow and other enterprise applications using APIs, web services, and connectors.
Write and document clean, efficient, and maintainable code using JavaScript, Glide API, and related technologies.
Administer multiple ServiceNow instances, including access control, workflow automation, data integrity, and system upgrades.
Collaborate with CTS teams, business stakeholders, and project managers to gather requirements and deliver scalable solutions.
Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations.
Stay current with ServiceNow releases, features, and industry trends to recommend and implement platform enhancements.
Experience
Minimum of 3 years of hands-on experience as a ServiceNow Developer/Administrator, with strong ITSM expertise.
ServiceNow certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified Implementation Specialist (CIS) in ITSM or other modules.
Proficiency in ServiceNow configuration, scripting, workflow automation, and integrations.
Familiarity with ITIL processes and best practices; ITIL v4 certification is a plus.
Excellent problem-solving, communication, and stakeholder engagement skills.
Ability to manage multiple priorities in a fast-paced environment while ensuring high-quality deliverables.
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