EHR Helpdesk Analyst 1st Shift at NC
Contract W2
Contract Independent
Contract Corp To Corp
11 Months
On-site
Fitment
Dice Job Match Score™
🔗 Matching skills to job...
Job Details
Skills
- EHR Helpdesk Analyst 1st Shift
Summary
Position: "EHR Helpdesk Analyst (1st Shift)"
Location: "RTP, NC"
Client: State of "North Carolina"
Duration: "12+ Months"
Job Description: We are seeking an experienced EHR Helpdesk Analyst to provide advanced technical support for an Epic-based EHR system across multiple facilities. This role is part of a centralized IT Helpdesk and focuses on timely issue resolution, system reliability, and user satisfaction. The ideal candidate will troubleshoot Epic and non-Epic issues, support account provisioning, and contribute to go-live and upgrade events, while maintaining HIPAA and IT governance compliance.
- Epic troubleshooting and end-user support (Ambulatory/Inpatient workflow, access, printing, and integration issues)
- ServiceNow (or equivalent) ticketing, SLA adherence, incident resolution, and queue monitoring
- Remote desktop and basic device support (computers, printers, mobile devices, peripherals)
- User provisioning, password resets, Epic access requests, role changes, and security access
- Go-live support, system upgrade activities, documentation, and user training
To Apply: Please send your resume to with the subject line "Resume Submission".
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91017726
- Position Id: 2026-15733
- Posted 4 hours ago
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs