Raas Infotek LLC
Raas Infotek LLC

Salesforce Business Analyst

Austin, TX, US • Posted 6 hours ago • Updated 6 hours ago
Contract W2
12 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Process Flow
  • Functional Requirements
  • Gap Analysis
  • Health Care
  • Industry-specific
  • Data Migration
  • Defect Tracking
  • Documentation
  • Financial Services
  • Confluence
  • Customer Relationship Management (CRM)
  • Dashboard
  • Cloud Computing
  • Communication
  • Conflict Resolution
  • Data Mapping
  • Acceptance Testing
  • Sales
  • Salesforce.com
  • Scrum
  • Sprint
  • Requirements Elicitation
  • Requirements Management
  • Requirements Traceability
  • Project Documentation
  • Quality Assurance
  • Regulatory Compliance
  • JIRA
  • Management
  • Marketing
  • Problem Solving
  • Process Mapping
  • Agile
  • Stakeholder Management
  • Test Scenarios
  • Testing
  • Use Cases
  • Business Analysis
  • Business Process
  • Collaboration
  • Insurance
  • Test Cases
  • User Stories
  • Workflow
  • Writing

Summary

Job Title: Salesforce Business Analyst
Experience: 12+ Years
Employment Type : W2

Job Summary

We are seeking an experienced Salesforce Business Analyst with 12+ years of experience in business analysis and requirements management, including strong expertise in Salesforce CRM implementations. The ideal candidate will bridge the gap between business stakeholders and technical teams, translate business needs into functional requirements, and support Salesforce solution delivery, testing, and deployment.

Key Responsibilities

  • Gather, analyze, and document business requirements through stakeholder interviews, workshops, and discovery sessions.

  • Translate business needs into business requirement documents (BRDs), functional requirement documents (FRDs), user stories, and acceptance criteria.

  • Analyze Salesforce business processes and recommend improvements to existing workflows.

  • Work closely with Salesforce Administrators, Developers, Solution Architects, Product Owners, and QA teams.

  • Define and document business processes using process flows, use cases, and workflow diagrams.

  • Support Salesforce Sales Cloud, Service Cloud, and Experience Cloud implementations.

  • Analyze Salesforce objects, fields, page layouts, record types, validation rules, reports, and dashboards.

  • Facilitate Agile ceremonies, backlog refinement, sprint planning, and stakeholder reviews.

  • Develop and execute UAT plans, test scenarios, and test cases.

  • Coordinate User Acceptance Testing (UAT), manage defects, and obtain business sign-off.

  • Support data migration, data mapping, integrations, and Salesforce release activities.

  • Manage change requests, scope adjustments, requirements traceability, and project documentation.

  • Ensure solutions align with business objectives, security requirements, and compliance standards.

Required Skills

  • 12+ years of experience in business analysis, preferably in enterprise IT and CRM implementations.

  • Strong hands-on experience with Salesforce CRM business processes and implementations.

  • Experience with Sales Cloud and Service Cloud; Experience Cloud is a plus.

  • Strong skills in requirements gathering, gap analysis, process mapping, and functional documentation.

  • Experience writing user stories, acceptance criteria, BRDs, FRDs, and use cases.

  • Knowledge of Salesforce objects, workflows, reports, dashboards, profiles, roles, and permission sets.

  • Experience with Agile/Scrum, Jira, and Confluence.

  • Strong UAT planning, test coordination, defect tracking, and business sign-off experience.

  • Excellent communication, stakeholder management, and problem-solving skills.

  • Ability to work with business users and technical teams across multiple departments.

Preferred Qualifications

  • Salesforce Certified Business Analyst.

  • Salesforce Administrator certification is a plus.

  • Experience with Salesforce integrations, APIs, and data migration.

  • Experience with Salesforce CPQ, Marketing Cloud, or industry-specific Salesforce solutions.

  • Experience in healthcare, financial services, insurance, or other regulated industries is advantageous.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10477291
  • Position Id: 9122382
  • Posted 6 hours ago
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RC

Rahul Chourasia

Recruiter @ Raas Infotek LLC

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