Client Success Manager (CSM)

Denver, CO, US • Posted 1 day ago • Updated 1 day ago
Contract W2
On-site
$50 - $60/hr
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Program Management
  • Project Management
  • stakeholder
  • implementation
  • AI engineering

Summary

Position: Client Success Manager (CSM)
Location: Denver , CO
Duration: 12 Months Contract
Work Model: 100% Onsite

Only W2

Note: Client may request an in-person / F2F interview for final selection. Please screen candidates accordingly.

Looking for strong client-facing candidates with experience in Contact Center AI / Customer Operations environments.

Must Have:

  • 5+ years of Client Success / Project or Program Management experience
  • Strong stakeholder & executive communication skills
  • Experience leading product rollout, implementation, implementation, and training
  • Experience working with cross-functional teams including operations, analytics, AI engineering, and product teams
  • Strong customer engagement and relationship management background

Preferred:

  • Experience with , , , CCaaS or call center AI products
  • Telecom / Cable industry background preferred (ex: , Spectrum, etc.)
  • Experience in large-scale call center operations, chat, voice, or digital support environments
  • Client is specifically interested in candidates with Hospitality / Food & Beverage background (restaurant, hotel, bartender, server/wait staff, guest relations, etc.) combined with client-facing, sales, consulting, or customer success experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10119106
  • Position Id: 8967013
  • Posted 1 day ago
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